cargo warehouse resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry.

  • Pallet jacks
  • Forklifts
  • Material Safety Data Sheets
  • Microsoft Word
  • Able to lift and carry 75 lbs.
  • Warehouse operations
  • Boxing and labeling
  • Mentoring and training
  • Adaptive team player
  • Inventory tracking
08/2021 to Current Cargo Warehouse Ibex Holdings Limited | Spring Hill, TN,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Used pallet jacks to move items to and from warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
  • Received pick-ups and delivered to warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Lifted materials of varied weights on regular basis.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Prepared inventory for shipment by attaching tags and labels.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Utilized forklift to move inventory items.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
09/2021 to 03/2022 Customer Service Agent Command Security Corp | Herndon, VA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
12/2020 to 06/2021 Cabin Agent Dice Fm | Boston, MA,
  • Performed visual inspection of aircraft to gather and return items lost or misplaced by passengers.
  • Conducted aircraft security inspection in compliance with government and corporate security standards.
  • Loaded necessary supplies onto service truck and returned additional supplies to designated area.
  • Hauled and carried cleaning equipment to service and sanitize aircraft.
  • Vacuumed and organized passenger seating area to reestablish ordered state.
  • Greeted crew members, flight attendants and passengers.
  • Organized cabin service supply room to prevent misplaced supplies.
  • Restocked reading literature, food and other supplies.
  • Mopped aircraft galleys and disposed of trash into dumpsters.
  • Reviewed aircraft clean bill of work to track, check and complete required cleaning duties.
  • Placed correct safety cards in seatback pockets.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Followed safety, passenger and supply pre-flight checklists.
  • Kept cabin neat, clean and professional in appearance.
10/2020 to 12/2020 Ticketing Agent Bags Inc. | City, STATE,
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Checked tickets and identifying paperwork for verification of individual identities.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Checked luggage and directed passengers to concourses and piers.
Education and Training
Expected in 06/2019 to to High School Diploma | Tiyan High School, Barrigada, GU GPA:

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Resume Overview

School Attended

  • Tiyan High School

Job Titles Held:

  • Cargo Warehouse
  • Customer Service Agent
  • Cabin Agent
  • Ticketing Agent


  • High School Diploma

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