Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Computed Data Reports
Read and recorded temperature, pulse and respiration.
Assisted with adequate nutrition and fluid intake.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Kept facility stocked with necessary supplies, equipment and instruments.
Maintained a clean, orderly and well-stocked environment.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed effective relationships with all call center departments through clear communication.
Achieved customer satisfaction rating of 90% within 6 months, exceeding corporate target.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Properly directed inbound calls in phone queues to improve call flow.
Established more than 30 new accounts
Retained and ensured proper handling and care of 150 existing client accounts.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Developed promotional programs to optimize revenue levels.
Interpreted prints, drawings and sketches.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Assembled components with hand and power tools.
Certified and skilled forklift operator.
Determine materials, tools and equipment needed for product orders.
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