Exceptional customer service representative, skilled in assessing and exceeding customers' needs and experienced in dealing with fast-paced, rapidly expanding companies. Strong work ethic, interpersonal and communications skills. Effective in conflict resolution and dedicated to meeting and exceeding customer and company's satisfaction.
Managed call flow with up to [ 100 ] calls in queue per day.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Collected customer feedback and made process changes to exceed customer satisfaction goals.
[3.5] GPA, typed 35 wpm. Data entry level.
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