Care Manager/Service Coordinator with more than 10 years of experience in the field of Social Work in the planning and coordination of supports and services for individuals.
Agency, Call Center, Case Manager, Case management, counselor, counseling, creative problem solving, crisis management, data base, Developmental Disabilities, diagnosis, Educational Programs, legal, notes, Director, management skills, meetings, Mental Health, progress, psychiatrist, receiving, Rehabilitation, sat, SED, supervisor, supervision, technician, treatment plans, view, annual reports
Care Manager01/2017 to CurrentVanguard/Humana
Currently working as a contract Care Manager for Elderly and disabled people.
I conduct home visits one time per week and assess the current level of functioning and identify any issues the individual may be having and provide support and referral to appropriate resources.
I write the program plan and assist individuals in accessing community services and Humana benefit services.
Care Provider for Participant in NM Waiver Program - Self Directed Services.
Care Giver10/2015 to 08/2016NM Self Directed ServicesAlbuquerque, NM
Provided care and support for my biological bother, who has Traumatic Brain Injury and a Seizure Disorder.
I helped him keep his apartment clean, cooked his meals, took him out in the community, assured that he took his medications.
I took him to his doctor appointments and lab appointments.
I ordered his medications and set up his medication in medication boxes.
Call Center Temp staff08/2014 to 12/2014CYFD Statewide Central Intake Worker Temp
I worked as a Call Center Intake Worker receiving calls regarding child abuse and neglect.
Input report into the state data system, submitted report to supervisor to determine Child Protective Services action., for a Supported Living Agency providing support services to individuals with developmental disabilities.
Oversight of 5 case managers, 1 psychiatric technician and 88 direct care employees.
Assured all training was completed for all personal care attendants.
Assured case managers were trained in Person Centered Thinking techniques and tools as well as training them to provide relevant data and progress on their reports in response to the funder's request.
Having worked for the funder, I had immediate knowledge of what was expected from the Regional Center; what they required to meet state and federal mandates.
Assured mandates from Title 17 and 22 were met.
I sat on a sub-committee with Tri-Counties Regional Center to provide and facilitate cooperative planning.
Case Coordinator03/2013 to 01/2014Devereux Foundation
On the Adult Team working with individuals who are primarily dually diagnosed with a primary Axis diagnosis of Mild to Moderate Intellectual Disability and secondary Mental Health Disability as well as Intellectually Disabled individuals with complex medical needs.
Served as primary contact for agencies and families for individuals on my caseload.
Assisted in coordination of treatment plans.
Distributed information updates and treatment plans as needed to agencies and families.
Assured treatment needs were being addressed.
Program Director02/2011 to 05/2012New Heights IncSanta Maria, CA
Director New Heights Inc. 02/03/11 - 5/30/12
for a Supported Living Agency providing support services to individuals with
5 case managers, 1 psychiatric technician and 88 direct care employees.
Assured all training was completed for all
personal care attendants. Assured case
managers were trained in Person Centered Thinking techniques and tools as well
as training them to provide relevant data and progress on their reports in
response to the funder's request.
Assured mandates from Title 17 and 22 were
I sat on a sub-committee with Tri-Counties Regional Center to provide and
facilitate cooperative planning.
Service Coordinator II11/1997 to 02/2011Tri-Counties Regional CenterSanta Maria, CA
Case management for individual with Developmental Disabilities.
Managed a case load of 81 individuals.
My case load consisted of primarily duel diagnosis and Medicaid Waiver Individuals.
Assisted in coordinating supports and services.
My job duties included maintaining regular contact with individuals and their families, creating individualized program plans to meet the individual's needs at home and in the community.
Provided information and referral to generic services and resources in the community i.e.
of Rehabilitation, Social Security, Medi-Cal, IHSS.
I coordinated Regional Center funded services to work in conjunction with other supports.
I acted as an advocate for the individuals on my case load.
Coordinated residential placements in Community Care Licensed Facilities, ICF DDH, and DDN facilities as well as RCFE's.
I was an appointed liaison for an ICF as well as CCL group homes.
I facilitated planning meetings with the treatment team, including community partners, I provided crisis management, creative problem solving to resolve an emergent issue with the best possible outcome.
I have an operative knowledge of the legal system, individual civil rights, and general over view of advocacy.
I adhere to state and federal mandates as required including HIPPA.
I completed state and federal reports as required using several data base systems and computer programs.
I documented case management activity using the state RC Note System.
I am somewhat familiar with the SANDIS system.
Regional Center had just trained Service Coordinators to use SANDIS to submit authorizations.
12/1996 to 11/1997Social Work Practitioner
Lompoc, Santa Barbara County I was a Social Work Practitioner in the on-going and family reunification CWS/MISC unit.
My duties included, writing formal court reports, seeing families on a monthly basis assessing and coordinating services that would be meeting their needs in order for the family to reunify or to maintain their current family unit.
Collaborated with other professionals, gathered information, obtained reports, and based on the information given completed recommendations to the court, following the Welfare and Institutions Codes.
As a county employee, I was trained for emergency response in the event of disaster, as well as an after-hours on-call Emergency Response Social Worker, for children and families in crisis.
Case Manager09/1992 to 11/1996Devereux FoundationSanta Barbara, CA
My position as a Case Manager began as Clinical Liaison.
Worked as a liaison between clinical staff who were on contract at the time and the Residential and Educational Programs.
In late 1993 Devereux expanded the position.
Assisted the Children's Program Director in creating a job description, and became the first case manager.
As a case manager of the chair of the treatment team, facilitating and coordinating care for those individuals on my case load, assuring that their treatment needs met, residentially, educationally, and medically.
Wrote behavior management programs, quarterly reports, annual reports, and distributed information as appropriate.
Negotiated funding as necessary and sought funding for procedures that many have not been covered by Medi-cal.
Updated the psychiatrist on the behavior and activity of those on my caseload.
Was responsible for two hours per month of direct individual and group Social Work counseling.
Residential Counselor10/1989 to 09/1992Devereux Foundation
Worked as a direct care counselor in an intake unit for adolescent boys ages 12-18 with SED and Developmental Disabilities.
Duties included being charge staff for all worked shifts I worked.
Assisted the therapist in creating and implementing special behavior programs.
Utilized standard behavior modification techniques, taught anger management skills.
Helped create the bonus buck point system program.
Was a member of the CPP and Target Behavior committee.
The committee's first task was to standardize behavioral definitions, and target sheets, I also participated in creating a more productive and useful Comprehensive Program Plan document.
Was promoted to Clinical Liaison.
Fill-in Counselor, Residential fill-in Counselor09/1989 to 10/1996The Phoenix of Santa BarbaraSanta Barbara, CA
Residential facility for adults who had a mental health disability as well as a substance use disorder.
Provided care and supervision, facilitated group AA meetings for individuals.
Dispensed medications, met individually and provided support for individuals throughout the shift and composed shift notes on at shifts end on each individual in the household.
Provided support and assistance with Activities of Daily Living.
VOA Southwest Safe House - Colorado On-call relief staff.
07/1988 to 02/1989
Education and Training
M.A: Counseling Psychology08/26/1987Lesley College/Graduate SchoolCambridge, MA
B.A: Sociology and Human Services04/27/1985Fort Lewis CollegeDurango, Colorado
Activities and Honors
Currently an honors student at NMHU School of Social Work graduate program.