I have been a professional in many fields, so in one job or another I have kept driver's logs of various formats. Submitted time sheets, filled out invoices, called in and cleared work orders, by satellite, telephone or mailed them in, depending on which job I was working. My primary job has alway been customer satisfaction whether I worked for Xerox, Overnite Express, or Meiners Electric or Seven Counties, I took my job personally to make sure the company I worked for was seen by the customer, as reputable, and the customer was satisfied with the service I provided. If the customer was not satisfied, I felt it was my job to inform the customer of our responsibilities, and what obligations were that of the customer. I had to be up to date on company policies, and why I had to do my job in accordance with company policy, and charge accordingly. Even though I worked for someone else ultimately I did realize that the customer perception of me meant, whether or not they would remain a valued customer.
Well as a truck driver I owned my own truck. Not so sure that was so smart, for taking pride in your own vehicle is an expensive liability. Big companies buy cheap equipment and at the end of their lease this equipment is a write off. Big companies can do this, because they don't drive their own equipment.
With Xerox I had high customer satisfaction, I can't prove it nothing to really show for it, but my customers liked me, and my sales rep that I worked with liked me. To say I was profitable, I was not Xerox got rid of all their low volume copiers and fax machines for that very reason. A copier that doesn't interface with a computer as a printer does is really quite worthless. Nobody has a fax machine anymore.
I can give you many references as to my care giver experience, but I have no awards no letters of achievements, but I have been given many smiles and many thanks for what I've done. That's all I got.
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