Highly enthusiastic customer service professional with over eight years of front line service. I take pride in ensuring the customer is always satisfied. Solid team player with upbeat, positive attitude, work is an environment that should be problem free. The main focus in any position is customer satisfaction, customers are the one's who provide future business for the company, they are everything.
Active listening skills
Customer service expert
Adaptive team player
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
I have spent the last eight years of my life building great customer service skills, I am currently attending San Antonio College to obtain my dream full on customer service position. Which is to become a nurse, I truly do enjoy ensuring the well being and happiness of others around me. I am very good with details and paperwork as I find it interesting. When I was a child my favorite game to play was office. Organization and processing is just something i enjoy.
Car-HopOct 2014 to Current Sonic Drive In － San Antonio, TX
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally.
Served orders to customers at windows, counters and tables.
Packaged menu items into bags or trays and placed drink orders into carriers.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Cleaned food preparation areas, cooking surfaces, and utensils.
Followed all established restaurant practices and procedures.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Jan 2014 to Oct 2014 Country Home Learning Center － San Antonio, United States, Texas
Place food servings on plates or trays according to orders or instructions.
Load trays with accessories such as eating utensils, napkins, or condiments.
Record amounts and types of special food items served to customers.
Maintain a safe play environment.
Dress children and change diapers.
Observe and monitor children's play activities.
Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
Sanitize toys and play equipment.
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
Assist in preparing food and serving meals and refreshments to children.
Instruct children in health and personal habits, such as eating, resting, and toilet habits.
Create developmentally appropriate lesson plans.
Read to children and teach them simple painting, drawing, handicrafts, and songs.
Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
Regulate children's rest periods.
Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
Organize and store toys and materials to ensure order in activity areas.
Organize and participate in recreational activities and outings, such as games and field trips.
Provide care for mentally disturbed, delinquent, or handicapped children.
Perform general personnel functions, such as supervision, training, and scheduling.
Sterilize bottles and prepare formulas.
Place or hoist children into baths or pools.
Assistant Floor SupervisorApr 2009 to Oct 2010 Thrift Town － San Antonio, United States, Texas
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Establish and implement policies, goals, objectives, and procedures for their department.
Establish credit policies and operating procedures.
Keep records of purchases, sales, and requisitions.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Counting and assigning registers for each employee under my supervision Counting drops and keeping records Creating lunch break schedules for employees Counting safes to ensure proper amounts.
High School DiplomaMay 2008New Beginnings Christian Academy － Texas, United States
Associate of Applied Science, Nursing2016San Antonio College － San Antonio, TXThis degree is what I am currently working towards. I am on my way to my dream job.