Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
MS Office proficient
Exceptional communication skills
Addressed questions and concerns from the general public.Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.Responded to questions regarding the new health care program,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Attended local, regional and national trade shows for product development training as defined by territory needs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Managed quality communication, customer support and product representation for each client.
Photocopied all correspondence, documents and other printed materials.Maintained the master calendar for client appointments and court appearances.Received and disbursed all incoming mail.Coordinated and scheduled meetings and telephone conferences.Maintained office supplies by checking stocks and placing orders.
Managed incoming and outgoing calls Scheduled and confirmed appointments for entire management team..
Member of JROTC
Public speaking classes
Job Titles Held:
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