Over fifteen years in the service industry with experience in fine food, catering, retail, vending, and coffee house management. Extremely competitive with a dedicated focus on delivering an exceptional customer experience through demonstrated team work, open communication, and building personal relationships with team and our guests.
*Over sight of a multi-unit operation including a full service food department, retail store, vending operations, and vendor/concessionaire sales.
*Optimizing profits by controlling food, retail, and labor costs while maximizing growth through education, training, development, and positive motivations.
*Working daily to recognize trends, identifying hazards quickly, and motivating staff to be invested in our greater mission, which is serving our veterans and their caretakers to enjoy the best experience every day.
*Responsible for all aspects of retail store including receiving, labor, training, and daily managment of team and guests
*Over sight of large retail store with main percentage of sales in consumables but also strong performance in ASOTV, appliances, and mens and womens clothing and shoes
*Developed growth and acheived new sales goals through watching local trends and fostering genuine relationships with repeat customers.
*Maximizing guest experience through in depth training and understanding internal and external strengths and weaknesses.
*Initiating negotiations regarding vendor contracts and keeping updated records of contracts
*Communicating openly and exercising strong interpersonal skills to establish positive relationships with guests and employees.
*Working closely with executive chef and cooks to determine menu plans for special occasions. Ex. corporate events and weddings.
*Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
*Carefully prepared weekly payroll to keep up with projected revenue for the week.
*Developed variety of menu items, catering to customers with food allergies and diet restrictions such as gluten-free and/or celiac issues.
*Inspected dining and serving areas prior to opening to ensure cleanliness and proper setup
*Located items requested by customers, there were always request and questions, and the answer was always "yes".
* Performance Award 2017, VCS for Excellent Service
*Special Contribution Award 2017, VCS for Outstanding Accountability Results
*ServSafe Certification 2017, VCS University
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