Skilled call center representative committed to addressing customer concerns with speed, accuracy and professionalism.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified timeframes. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Properly directed inbound calls in phone queues to improve call flow.
Expressed appreciation and invited customers to return to the store. Maintained adequate cash supply in cash drawers. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Multi-tasked by answering the phone & taking to-go orders on the register.
Stocked Inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Managed cash stock and inventory balances accurately. Guaranteed positive customer experiences and resolved all customer complaints.
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