call representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Customer Service
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Order and Refund Processing
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
10/2021 to Current
Call Representative North Country Academy Westminster, CO,
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Mentored junior team members and managed employee relationships.
  • Excelled in exceeding daily credit card application goals.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Audited customer account information to identify issues and develop solutions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Oversaw warranty counseling process to manage expense controls.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
01/2020 to 01/2021
Assistant Head Cashier Home Depot City, STATE,
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Promoted store cleanliness by keeping track of trash can levels and emptying when full.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customers' questions and provided information on store procedures or policies.
  • Counted and balanced cashier drawers.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Maintained work area and kept cash drawer organized.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Assisted customers by providing information and resolving complaints.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Interacted politely with customers to promote quality service during checkout.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
05/2017 to 01/2019
Daycare Assistant South Park Learning Center City, STATE,
  • Attended to lunch periods to help children open food packages and monitor activities
  • Applied patience, expertise and [Type] techniques to maintain group discipline.
  • Secured indoor and outdoor premises to protect children.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Maintained safety and security of up to [Number] children, reducing minor mishaps with stringent supervision and basic safety protocols.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Kept inventory of toys, art supplies and [Type] well-organized and well-stocked to meet needs of children under care.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Enforced rules to teach good manners and maintain safe environment.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Recorded child behavior, food and medication information for supervisors.
  • Cared for [Number] children ages [Number] to [Number].
  • Safely operated daycare van to collect and deliver children between specified locations.
  • Developed and enforced positive strategies to encourage good behavior.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Conducted reading classes for children to build foundational knowledge.
  • Observed behavioral issues to alert parents or guardians.
Education and Training
Expected in to to
High School Diploma:
Southwood High School - Shreveport, LA

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Resume Overview

School Attended

  • Southwood High School

Job Titles Held:

  • Call Representative
  • Assistant Head Cashier
  • Daycare Assistant


  • High School Diploma

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