Motivated computer professional with more than fifteen years in computer installation, repair and maintenance. Specializes in major/minor brand name computers, hardware, software, networking, wireless internet, and virus/spyware removal.
Diagnosed hardware and software failures and resolved technical issues with a 95% success rate.
Saved company over $1000.00 by refurbishing used computers and technological equipment.
Created a more streamlined version of the Internet Cafe program "Smartlaunch" so the customers can purchase goods such as time/food/beverage directly from where they're sitting.
Utilized Server/Client version of the Registry editing software known as "Deep Freeze".
Ensure phone agents are providing customers whom calling in with 5 star service.
Ensure phone agents are meeting metrics provided by SCEA as well as meeting quality standards set in place by SCEA.
Provided temporary supervision of employees if their coach (basically a supervisor position when working at Sitel) was absent.
Coach and advise Tier 1 phone support agent on any mistakes they made on a certain call and how to correct them.
Coach and advise Tier 1 phone support agent on how to improve the average handle time and phone metrics, thus ensuring better performance all around.
Provided weekly performance reports to the client (which would be Sony Computer Entertainment America - SCEA).
Assissted Veterinarians with patients/clients.
Provided caring and understanding service to patients/clients.
Assisted Veterinarians in Surgical Suite.
Provided blood, urine, fecal, etc to be analyzed by Antech services to confirm parasites.
Ensured in house computers run at optimal performance.
Troubleshoot and service any computers that had issues with OS/Hardware.
Ensured in house network was secure from outside interference.
Ensured in house computers were virus/spyware/malware free.
Ensured in house computer and network were current and up to date.
Ensured computer and network were on current software or firmware version.
Ensured customer computers had Smartlaunch client installed and employee computers had Smartlaunch server installed.
Provided customers with 5 star guest service.
Build custom computers for customers and ensure the latest OS was installed.
Educated customers on how to use computers.
Ensured the four servers that we had at Sin City PC were running correctly.
Ensured that the correct Server Security software was current and up to date to avoid and external intrusions.
Removed malicious software from customers computers that were brought in for service.
Replaced any outdated/malfunctioning piece of hardware on a customers computer.
Ensured employees came to work on time and prepared for work day.
Provide daily/weekly service reports.
Maintained in house computers.
Maintained in house servers.
Maintained in house network.
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