Knowledge of HR legal requirements Hiring, performance issues, termination Competitive and Self-motivated Goal Oriented and Decisive Continuous Learner
Manages teams of 15-25 call center agents. Recruitment, hiring, training and coaching, performance counseling, administering disciplinary measures as appropriate, terminations when necessary. Through performance feedback, side-by-side coaching, goal setting and deficiency management, builds and maintains high performing, customer focused teams. Resolves escalated customer issues, seeking customer retention with win-win solutions. Expertise in problem solving.
Worked with the US Army Corps of Engineers monitoring debris removal from Hurricane Katrina. Worked with other team leaders and management, implementing quality assurance inspection for debris removal. Worked with homeowners to ensure satisfaction with cleanup efforts of contractors. Supervised quality assurance monitors, inspected contractor progress and safety precautions. Monitored compliance with OSHA safety requirements
Physical Therapy Technician
Senior Operations Manager
Advanced Tech Support Representative
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