Experienced Call Center Team Lead well-versed in managing inbound calls in fast-paced settings by utilizing strong listening, communication and prioritization skills. Superior trainer and mentor with 4 years' experience in being a Team Lead. Enthusiastic and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success. Cheerful and upbeat Team Lead with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
I took a team lead training before I became a team lead and passed with 100%.
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