Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and maximize account/customer retention.
Led a team of customer service representatives to increase customer account retention and overall profitability.Built customer loyalty by placing follow-up calls for customers who reported any service issues.Ran reports and supplied data to fulfill report requirements. Maintained up-to-date records at all times.
Eliminated outdated records by sending the records to be scanned.Created new orders and placed them in the system to be shipped to the customers. Processed confidential account and prescription information.
Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers . Exercises sound judgment in issuing credits. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered customers questions and addressed problems and complaints via phone. Exceeded personal sales goals.Educated customers on product and service offerings..Built customer confidence by actively listening to their concerns and giving appropriate feedback.
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