Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Customer service expert
Strong organizational skills
Energetic work attitude
Microsoft Office proficiency
Cash handling accuracy
Call Center Specialist November 2012 to January 2013FEMA － Denton, Texas
Assisted applicants over the phone with disaster-related problems in a professional manner.
Handled and resolved applicants complaints.
Transferred complex calls to higher agents for further assistance.
Provided accurate and appropriate information in response to customer inquiries.
Customer Service Associate August 2010 to November 2012Wal-Mart － Denton, Texas
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges Assumed responsibility for ringing up customers in a timely manner using cash register and electronic scanner Accurately entered numerous data in computer system Recognized for commitment to the customer and cheerful attitude by management.
Retail Sales Associate November 2007 to July 2010Bealls － Jacksonville, Florida
Provided exceptional customer service and support by being proactive in identifying potential problems before they occurred.
Excelled in exceeding daily credit card application goals.
Assisted customers in person and via telephone in a warm and courteous professional manner.
Communicated and interacted with individuals of all levels, nationalities, and cultures.
October 2005 to June 2007Whataburger － Orange Park, Florida
Maintained high standards of customer service while working as a team to get work done in a fast-paced environment.
Accurately and efficiently operated point of sale computer system for order taking.
Cross-trained and assisted where needed at other workstations.
Took initiative to find extra tasks when duties were completed.
B.A : Applied Technology and Performance Improvement, presentUniversity of North Texas － Denton, Texas
A.A : General Studies, 05/2009St. Johns River Community College － Orange Park, Florida