Qualified Call Center Representative with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Communicated information to customers about product quality, value and style.
Educated customers on product and service offerings.
Successfully interacted with customers and retail buyers to expedite orders.
Communicated all merchandise needs or issues to appropriate supervisors.
Guaranteed positive customer experiences and resolved all customer complaints.
Provided friendly and courteous service to all guests.
2 years retail management experience.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
Trained by Watson Development in Customer Service twice each year for 6 years.
Awarded twice for employee of the year (2011 & 2012)
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