I have worked in the customer service field for over a year now. I have experience with call centers, and customer treatment over the telephone. I have exceptional skills with using computers, and customer treatment.
Service solutions expert
Proficient with Microsoft Office Suite
I have received countless recognitions with regards to the customer service I provide, both with email surveys submitted by the customers and from my Supervisors. I've been recognized for my ability to find the source of the problem, fix the problem so it won't occur in the future, and educating the customer.
I received calls for Bank of America's customer both for regular consumer deposits and later was specialized and trained to accept Small Business customer calls as well. I was quick to identify the issue, find the answer and get the matter resolved in a timely and efficient manner. I handled everything from the customers asking what their balance was to troubleshooting computers to assist in logging in to the online services. I learned patients and how to treat every call like it's your first of the day.
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