call center representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I would personally like to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I would also like to secure a challenging position in a reputable organization to expand y learnings, knowledge and skills. I have been customer service for almost 6 years and would like to continue to assist people.

  • Documentation and reporting
  • Customer support
  • Client Communication
  • Quality Assurance Controls
  • Professional Telephone Voice
  • Inbound phone calls
  • Account management
  • Payment processing
  • Quality assurance
  • Calm disposition
  • Microsoft Office
  • Verbal and written communication
  • Call center operations
Work History
call center representative, 12/2020 to Current
LabcorpLewisburg, TN,
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Advised members of medical benefits and scheduled virtual visits with providers through Live Health Online.
call center representative, 12/2019 to 12/2020
Landry'sHoboken, NJ,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Inbound call center for connecticare health insurance, quoting medical and RX benefits, as well as going over medical claims.
  • This is a multitasking job and i hit quality of 90% or above all 12 months i was with the company outside of training.
Shift Lead Manager, 05/2018 to 12/2019
Pitney BowesNaperville, IL,
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Completed after shift review reports to remind supervisors of completed work.
Assistant Manager, 08/2016 to 06/2018
Ace HardwareWaxhaw, NC,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
High School Diploma: , Expected in 05/2016 to Timken Senior High School - Canton, Oh,
  • Graduated junior year with a 4.0 GPA.

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Resume Overview

School Attended

  • Timken Senior High School

Job Titles Held:

  • call center representative
  • call center representative
  • Shift Lead Manager
  • Assistant Manager


  • High School Diploma

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