Experienced call agent with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Implemented marketing strategies which resulted in growth of customer base.
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Guaranteed positive customer experiences and resolved all customer complaints.
Built customer confidence by actively listening to their concerns and giving appropriate feedback Related to customer outage or emergencies.
Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
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