Detail-oriented call center exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Customer Service Manager committed to delivering success through effective personnel and work flow management.Qualified Customer Service Manager offering a record of successful job performance, Proven problem solving ability and experience developing and implementing innovative solutions.
Managed call flow with up to 67 calls in queue per minute.Exceeded corporate target for customer satisfaction for 6 months in a row.Promoted to Call Center computer Tech were i did up dates and changed out computers as needed to keep call center running .Promoted to Call Center Manager in 7 months.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Assisted with the development of the call center's operations, quality and training processes.
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