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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on seeking solutions to problems.

Skills
  • Call center operations
  • Call documentation skills
  • Resolving issues
  • Training experience
  • Payment processing
  • Account updating
  • Call control skills
  • Data entry
  • Interpersonal skills
  • Report preparation
  • Quality control
  • System documentation
  • Documentation and reporting
  • Call center experience
  • Providing customer support
  • Communicating with clients
  • Customer communications
  • Inbound phone call management
  • Professional telephone voice
  • Performance monitoring
  • Data gathering
Experience
Call Center Representative, 11/2019 - 11/2019
 Lincoln Tech – Paducah, KY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Documented conversations with customers to track requests, problems and solutions.
Warehouse Associate, 09/2019 - 10/2019
 Csl Behring – Warren, OH,
  • Scanned container labels to verify contents and determine target destination using RF scanners.
  • Counted and stocked merchandise as specified by inventory control log.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
  • Inspected and moved products to designated areas in warehouse.
Cashier, 09/2018 - 01/2019
 Floor And Decor – Bloomingdale, GA,
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Cashier, 05/2018 - 08/2018
 Floor And Decor – Fort Worth, TX,
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Worked closely with front-end staff to assist customers.
Education and Training
High School Diploma: , Expected in 06/2012
-
Pike High School - Indianapolis, IN
 GPA:
Status -

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Resume Overview

School Attended

  • Pike High School

Job Titles Held:

  • Call Center Representative
  • Warehouse Associate
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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