A dedicated customer relations representative with 5 years of experience working in the customer service
Field providing customer support to a versatile community to ensure daily operations and effectiveness are
Maintained. Consistently practices effective customer service techniques through:
· Greeting customers promptly, enthusiastically and professionally
· Answering phones in a friendly, pleasant and professional manner
· Building professional relationships with customers and other team members
Personable team player with great leadership skills and core strengths in the following areas:
· Strong organizational skills and a self-starter
· Creative problem solver
· Solid team player with great positive attitude
Personal Attributes and Skills
· Customer Service
· Ability to work independently
· Problem resolutions
· Dependability and Adaptability
04/2014 to 05/2015
Call Center RepresentativeTeleperformance － Columbia, SC
Managed customers records and updated for accuracy.
Preformed check and credit card transactions.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
handle calls from new and existing customers regarding a variety of requests.
provide support and offer information, as needed, to keep customers satisfied and retain business.
06/2012 to 05/2014
Cashier/Front Line Customer ServiceHabitat for Humanity's Restore － West Columbia, SC
Answered questions regarding store and products, while maintaining knowledge of current sales and store
Greeted customers entering the store to ascertain what each customer wanted or needed.
Worked as a team member performing cashier duties, product assistance and cleaning while providing
excellent customer service.
Trained new employees by providing knowledge of specific store tasks and policies.
Maintained cleanliness and presentation of stock room and production floor.
06/2011 to 12/2012
Cashier/Front Line Customer ServiceMcDonald's Restaurant － Columbia, SC
Provided friendly and professional customer service to various customers.
Advised customers of all promotions and advertisements.
Responsible for ordering, maintaining and distributing promotional items.
Processed financial transactions using a Point of Sale terminal including cash and credit cards.
Provide efficient service while working in fast-paced environments.