Call Center Representative Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Summary
A dedicated customer relations representative with 5 years of experience working in the customer service
Field providing customer support to a versatile community to ensure daily operations and effectiveness are
Maintained. Consistently practices effective customer service techniques through:
· Greeting customers promptly, enthusiastically and professionally
· Answering phones in a friendly, pleasant and professional manner
· Building professional relationships with customers and other team members
Personable team player with great leadership skills and core strengths in the following areas:
· Strong organizational skills and a self-starter
· Creative problem solver
· Solid team player with great positive attitude
Personal Attributes and Skills
· Customer Service
· Ability to work independently
· Problem resolutions
· Multi-tasking
· Dependability and Adaptability
Highlights
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Accomplishments
Experience
Call Center Representative, 04/2014 to 05/2015
Mercy Medical Center - Baltimore, Md – Reisterstown, MD,
Mercy Medical Center - Baltimore, Md – Reisterstown, MD,
- Managed customers records and updated for accuracy.
- Preformed check and credit card transactions.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- handle calls from new and existing customers regarding a variety of requests.
- provide support and offer information, as needed, to keep customers satisfied and retain business.
Cashier/Front Line Customer Service, 06/2012 to 05/2014
Habitat For Humanity's Restore – City, STATE,
Habitat For Humanity's Restore – City, STATE,
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Maintained cleanliness and presentation of stock room and production floor.
Cashier/Front Line Customer Service, 06/2011 to 12/2012
McDonald's Restaurant – City, STATE,
McDonald's Restaurant – City, STATE,
- Provided friendly and professional customer service to various customers.
- Advised customers of all promotions and advertisements.
- Responsible for ordering, maintaining and distributing promotional items.
- Processed financial transactions using a Point of Sale terminal including cash and credit cards.
- Provide efficient service while working in fast-paced environments.
Lead Sales Assiocate, 07/2015 to 11/2016
Dollar General – City, STATE,
Dollar General – City, STATE,
Education
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA
San Francisco State University - San Francisco, CA
Skills
advertisements, cashier, credit, excellent customer service, customer service, fast, features, financial, policies, sales
Additional Information
- AWARDS Work Keys sliver June 2015
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Resume Overview
School Attended
Job Titles Held:
- Call Center Representative
- Cashier/Front Line Customer Service
- Cashier/Front Line Customer Service
- Lead Sales Assiocate
Degrees