Call Center Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
A dedicated customer relations representative with 5 years of experience working in the customer service Field providing customer support to a versatile community to ensure daily operations and effectiveness are Maintained. Consistently practices effective customer service techniques through: · Greeting customers promptly, enthusiastically and professionally · Answering phones in a friendly, pleasant and professional manner · Building professional relationships with customers and other team members Personable team player with great leadership skills and core strengths in the following areas: · Strong organizational skills and a self-starter · Creative problem solver · Solid team player with great positive attitude Personal Attributes and Skills · Customer Service · Ability to work independently · Problem resolutions · Multi-tasking · Dependability and Adaptability
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Call Center Representative, 04/2014 to 05/2015
Mercy Medical Center - Baltimore, MdReisterstown, MD,
  • Managed customers records and updated for accuracy.
  • Preformed check and credit card transactions.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • handle calls from new and existing customers regarding a variety of requests.
  • provide support and offer information, as needed, to keep customers satisfied and retain business.
Cashier/Front Line Customer Service, 06/2012 to 05/2014
Habitat For Humanity's RestoreCity, STATE,
  • Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
  • Trained new employees by providing knowledge of specific store tasks and policies.
  • Maintained cleanliness and presentation of stock room and production floor.
Cashier/Front Line Customer Service, 06/2011 to 12/2012
McDonald's RestaurantCity, STATE,
  • Provided friendly and professional customer service to various customers.
  • Advised customers of all promotions and advertisements.
  • Responsible for ordering, maintaining and distributing promotional items.
  • Processed financial transactions using a Point of Sale terminal including cash and credit cards.
  • Provide efficient service while working in fast-paced environments.
Lead Sales Assiocate, 07/2015 to 11/2016
Dollar GeneralCity, STATE,
Bachelor of Arts: Business Administration, Expected in 2013
San Francisco State University - San Francisco, CA
advertisements, cashier, credit, excellent customer service, customer service, fast, features, financial, policies, sales
Additional Information
  • AWARDS Work Keys sliver June 2015

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Resume Overview

School Attended
    Job Titles Held:
    • Call Center Representative
    • Cashier/Front Line Customer Service
    • Cashier/Front Line Customer Service
    • Lead Sales Assiocate