Call Center Representative Resume Example Company Name

BRIANA

CHILDRESS

Professional Summary

I am a upbeat Customer Service professional bringing 2 years background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations I am a
hardworking individual with years of experience working with Adults, young children, and specail needs. I am trained in project and time management with extensive knowledge of learning how to descalate stressful intense conversations whether it be in person or over the phone I have also proven multitasking abilities. I am Committed to maintaining professional relationships with clients to increase profitability and drive business results I have developed strong communication skills overtime with more than 6+ years of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending solutions to problems, showing empathy, and delivering customized solutions and hands-on support. I am adaptable at working collaboratively to deliver timely and quality responses to service requests. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.

Skills

Documentation and reporting
Critical thinking
Leadership
Computer proficiency
Excellent work ethic
Compassion
Planning and Coordination
Customer service

Reading comprehension
Training & Development
Multitasking abilities
Adaptability
Collaboration
Interpersonal Communication
Basic print reading skills and layout skills
Strong communication

Education

Proviso West High SchoolCity08/2012High School Diploma

Triton CollegeCity, StateN/A:Liberal Arts And General Studies

Work History

Company Name - Call Center Representative
City, State10/2020 - 12/2020

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Answered average of 25 calls a day, data entry, addressing customer inquiries, solving problems and providing information in regards to the customers bank account involving unemployment benefits
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Learned and maintained in-depth understanding of empathy, and understanding to customers needs as well as giving the customer information as need be. providing knowledgeable responses to diverse questions.
Adhered to company policies and scripts to consistently achieve call-time and quality standards making sure CHT is handled in a timely manner.
Consistently maintained 100% customer service satisfaction ratings through quality control and CHT.

Company Name - Security Officer
City, State11/2018 - 02/2020

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Conducted 3-4 patrols of key areas to spot and control security concerns.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Permitted entry with escort for approved persons into secure locations.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Secured 15-35 doors in office and main building.
Participated in staff meetings, special events and professional development activities.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to 3 emergencies weekly.
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Monitored employee activities, confirming compliance with security regulations.
Authorized entrance papers and granted or denied entrance to building.
Identified violators and escorted departing personnel to guard against theft of property.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Acted quickly during emergency situations within 3 minutes to reduce opportunity for damage and injury.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Checked and verified photo identification prior to granting facility access.

Company Name - DSP (Direct Support Professional)
City, State10/2015 - 10/2016

Updated patient files with current information about vitals, behaviors and other data relevant to DSP treatment planning.
Worked to improve and enhance patient lives through effective and compassionate care.
Developed rapport to create safe and trusting environment for care.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Maintained clean, safe and well-organized patient environment.
Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Planned, prepared and served meals and snacks according to prescribed diets.
Entrusted to handle confidential and sensitive situations in professional matter.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Guided patients to restroom, helped on toilet and assisted with hygiene afterwards to support bladder and bowel relief requirements.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Conferred with nurse and Co workers to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Handled all incoming information requests for several busy executives.

Company Name - Day Care Assistant
City, State06/2014 - 10/2016

Promoted learning and social development through structured and unstructured playtime.
Designed monthly activity schedules to balance play, rest and learning time.
Met with parents about daily activities, positive developments and issues.
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Offered top-notch care to 2+ children at once, ranging in age from 2 to 11.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Offered tutoring and mentoring to school-aged children in need of additional support.
Kept notes of behavior issues, food served and medications administered to children.
Planned and implemented crafts and other activities to spark interest and enhance development.
Restocked supplies and personal hygiene products for use by students.
Built constructive and open relationships with families with forthright yet friendly communication.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Kept children between ages of 2 and 11 safe and secure with vigilant oversight.

Resume Overview

School Attended

Proviso West High School
Triton College

Job Titles Held:

Call Center Representative
Security Officer
DSP (Direct Support Professional)
Day Care Assistant

Degrees

High School Diploma
N/A : Liberal Arts And General Studies

Call Center Representative Resume Example

Resume Score: 80%

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