call center representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths
  • Energetic work attitude
  • Customer service expert
  • Seasoned in conflict resolution
  • Active listening skills
  • Sharp problem solver
  • Strong organizational skills

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Call Center Representative, 10/2015 - 02/2016
Mphasis Limited Memphis, TN,
  • Maintained up-to-date knowledge of sirvias policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Guaranteed positive customer experiences and resolved all customer complaints.
Sales Associate, 06/2014 - 02/2016
Jerry's Food Maple Grove, MN,

Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.

Cashier, 03/2015 - 06/2015
El Pollo Loco Holdings South Pasadena, CA,
  • Stock Recovery Customer service Housekeeping Maids and housekeeping cleaners perform general cleaning tasks, including making beds and vacuuming halls, in private homes and commercial establishments.
  • Duties Maids and housekeeping cleaners typically do the following: * Clean rooms, hallways, and other living or work areas * Change sheets and towels; make beds; and wash, fold, and iron clothes * Empty wastebaskets and take trash to disposal areas * Replenish supplies, such as soap and toilet paper * Dust and polish furniture and equipment * Sweep, wax, or polish floors, using brooms, mops, and other floor-cleaning equipment * Vacuum rugs, carpets, and upholstered furniture * Clean and polish windows, walls, and woodwork * Lift and move lightweight objects and equipment Maids and housekeeping cleaners do light cleaning tasks in homes and commercial establishments, such as hotels, restaurants, hospitals, and nursing facilities.
  • In addition to keeping places clean and neat, maids who work in private homes also may prepare meals, polish silver, and clean ovens, refrigerators, and sometimes windows.
  • Some also shop for groceries, pick up and drop off drycleaning, and run other errands.
  • Those who work in hotels, hospitals, and other commercial establishments are responsible for cleaning and maintaining the premises.
  • They also may share other duties.
  • For example, housekeeping cleaners who work in hotels may deliver ironing boards, cribs, and roll-away beds to guests' rooms.
  • In hospitals, workers may have to wash bedframes and disinfect and sanitize other equipment with germicides.
Cashier or Checker Stock Clerk, 10/2014 - 02/2015
Jccs Of North America Cedarhurst, NY,
  • Customer service representatives handle customer complaints, process orders, and provide information about an organization's products and services.
  • Duties Customer service representatives typically do the following: Listen to customers' questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments * Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Review and select standard responses for answers or solutions * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public.
  • They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat.
  • The specific duties of customer service representatives vary depending on what kind of company they work for.
  • For example, representatives who work in banks may answer customers' questions about their accounts.
  • Representatives who work for utility and communication companies may help customers with service problems, such as outages.
  • Those who work in retail stores often handle returns, process cash refunds, and help customers locate items.
  • Some representatives make changes to customers' accounts, such as updating addresses or canceling orders.
  • Although selling is not their main job, some representatives may help to generate sales leads while providing information about a product or service.
  • Customer service representatives typically use a telephone, computer, and other office equipment.
  • Those employed in retail stores may occasionally use cash registers to process returns or orders.
Cashier and Salesperson, 07/2013 - 10/2014
Blendtec Orem, UT,
  • Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons).
  • Both types of workers help customers find the products they want and process customers' payments.
  • Duties Retail sales workers typically do the following: * Greet customers and determine what each customer wants or needs * Recommend merchandise based on customers' wants and needs * Explain the use and benefit of merchandise to customers * Answer customers' questions * Show how merchandise works, if applicable * Add up customers' total purchases and accept payment * Know about current sales and promotions, policies about payments and exchanges, and security practices The following are examples of types of retail sales workers: Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.
  • In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale.
  • This typically involves operating cash registers.
  • After taking payment for the purchases, retail salespersons may bag or package the purchases.
  • Depending on the hours they work, retail salespersons may have to open or close cash registers.
  • This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers.
  • They may also make deposits at a cash office.
  • For information about other workers who receive and disburse money, see the profile on cashiers.
  • In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.
  • For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills.
  • For example, those who sell cars must be able to explain the features of various models, the manufacturers' specifications, the types of options on the car and financing available, and the details of associated warranties.
  • In addition, retail sales workers must recognize security risks and thefts and understand their organization's procedures for handling thefts procedures that may include notifying security guards or calling police.
  • Parts salespersons sell spare and replacement parts and equipment.
  • Most deal with car parts, by working in either automotive parts stores or automobile dealerships.
  • They take customers' orders, inform customers of part availability and price, and take inventory.
Home Aide, 05/2012 - 08/2013
Hilltop Nursing Home City, STATE,
  • Personal care aides help clients with self-care and everyday tasks, and provide companionship.
  • Duties Personal care aides typically do the following: * Care for and assist clients with cognitive impairments, such as Alzheimer's or mental illness * Provide companionship by talking to, playing games with, or going for walks with clients * Help clients with tasks related to hygiene, such as bathing, brushing teeth, and going to the bathroom * Help transfer clients from a bed to a wheelchair or vice versa * Complete housekeeping tasks, such as changing bed linens, washing dishes, and cleaning living areas * Help prepare and plan meals * Organize a client's schedule and plan appointments * Arrange transportation to doctors' offices or to the store * Help clients pay bills or manage money * Shop for personal items and groceries Personal care aides - also called homemakers, caregivers, companions, and personal attendants - provide clients with companionship and help with daily tasks.
  • They often are hired in addition to healthcare or social workers who may visit a client's home, such as hospice workers.
  • Personal care aides perform tasks that are similar to those of home health aides.
  • However, personal care aides cannot provide any type of medical service, whereas home health aides may provide basic medical services.
  • Direct support professionals work with people who have developmental or intellectual disabilities.
  • They may help create a behavior plan and teach self-care skills, such as doing laundry or cooking meals.
  • They may also provide other personal assistance services.
Cashier and Salesperson, 11/2008 - 02/2012
Goodwill City, STATE,
  • Cashiers handle payments from customers purchasing goods and services.
  • Duties Cashiers typically do the following: * Greet customers * Ring up items purchased by customers on scanners, cash registers, and calculators * Accept payments from customers and give change and receipts * Bag or wrap customers' purchases * Process returns and exchanges of merchandise, which includes inspecting whether the items are in good condition and using the right procedure for cash, credit cards, or other types of payment * Answer customer questions and provide information about the store's procedures and policies * Help customers to sign up for store rewards programs and to apply for store credit cards * Count how much money is in their register at the beginning and end of their shift In some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol and tobacco.
  • Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks.
  • Others may stock shelves or mark prices on items.
Line Assembler, 11/2008 - 12/2008
Deans City, STATE,
  • Hand laborers and material movers transport objects without using machines.
  • Some workers move freight, stock, or other materials around in storage facilities; others clean vehicles; some pick up unwanted household goods; and still others pack materials for moving.
  • Duties Hand laborers and material movers typically do the following: * Manually move material from one place to another * Pack or wrap material by hand * Keep a record of the material they move * Use signals, when necessary, to assist machine operators who are moving larger pieces of material * Ensure a clean and orderly workplace In warehouses and wholesale and retail operations, hand material movers work closely with material moving machine operators and material recording clerks.
  • Automatic sensors and tags are increasingly being used to track items that allow hand material movers to work faster.
  • Some workers are employed in manufacturing industries in which they load material onto conveyor belts or other machines.
  • Laborers and hand freight, stock, and material movers move materials to and from storage and production areas, loading docks, delivery trucks, ships, and containers.
  • Most of these movers, often called pickers, work in warehouses, although their specific duties vary.
  • Some workers find products in storage and transport them to the loading area.
  • Other workers load and unload cargo from a truck.
  • When moving a package, pickers keep track of the package number, sometimes with a hand-held scanner, to ensure proper delivery.
  • Sometimes they open containers and sort the material.
  • Hand packers and packagers package a variety of materials by hand.
  • They may label cartons, inspect items for defects, and record items packed.
  • Some of these workers pack materials for shipment and transport them to a loading dock.
  • Others work in retail as gift wrappers.
  • Many hand packers are employed by grocery stores, where they bag groceries for customers at checkout.
  • Machine feeders and offbearers process materials by feeding them into equipment or by removing them from equipment.
  • The equipment generally is operated by other workers, such as material- moving machine operators.
  • Machine feeders and offbearers might help the operator if the machine becomes jammed or needs minor repairs.
  • Machine feeders track the amount of material they process during a shift.
  • Cleaners of vehicles and equipment clean automobiles and other vehicles, as well as storage tanks, pipelines, and related machinery.
  • They use cleaning products, vacuums, hoses, and brushes.
  • Most of these workers clean cars at a carwash, an automobile dealership, or a rental agency.
  • Some clean industrial equipment at manufacturing firms.
  • Some - for example, those who work at a carwash - may have to interact with customers.
  • Refuse and recyclable material collectors gather garbage and recyclables from homes and businesses to transport to a dump, landfill, or recycling center.
  • Many collectors lift garbage cans by hand and empty them into their truck.
  • Some collectors drive the garbage or recycling truck along a scheduled route.
  • When collecting materials from a dumpster, drivers use a hydraulic lift to empty the contents of the dumpster into their truck.
Educational Background
GED: GED, Expected in 07
Northrop high school - Fort Wayne, IN
Status -
  • Cash handling
  • Shipping and receiving
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • telephone skills
  • data entry
  • customer service
  • Microsoft Excel ,Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Work

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Resume Overview

School Attended

  • Northrop high school

Job Titles Held:

  • Call Center Representative
  • Sales Associate
  • Cashier
  • Cashier or Checker Stock Clerk
  • Cashier and Salesperson
  • Home Aide
  • Cashier and Salesperson
  • Line Assembler


  • GED

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