I am a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I am a skilled Call Center Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Have had top numbers most months. Have had a lot of positive feedback from customers.
I have worked in both customer service and medical billing. I have learned to work through several windows and several phone lines in a high volume call center. I have learned negotiation skills and also how to help customers resolve problems. I have trained new employees on our systems and how to speak to customers.
I started out as a cashier and moved up to store manager very fast. I was in charge of inventory, scheduling, meeting and exceeding goals, visual, training, cash flow, keeping the store presentable and much more. I really enjoyed managing and this was a great experience for me.
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