call center representative resume example with 4+ years of experience
Authorized to work in the US for any employer
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Service-focused customer service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Responding to Difficult Customers
- Customer Account Management
- Customer Service
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Data Entry
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Call Documentation
- De-escalation Techniques
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Billing Adjustments and Refunds
- Merchandise Orders and Exchanges
- Establishing and Maintaining Customer Relationships
- Proficiency in Microsoft Office and G Suite
- Microsoft Office
Strongsville, OH, 03/2017 - 09/2017
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Consistently maintained Number% customer service satisfaction ratings through quality control and Action.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Austin, TX, 03/2016 - 11/2016
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Completed over Number customer orders each day in warehouse setting.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Checked packages and merchandise for damage and notified vendors.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Costa Mesa, CA, 12/2018 - 10/2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Franklin, WI, 10/2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
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Resume Overview
School Attended
- Orangeburg-Wilkinson High
- Ultimate Medical Academy - Clearwater
Job Titles Held:
- Call Center Representative
- Warehouse Associate
- Assistant Store Manager
- Customer Service Representative
Degrees
- Diploma
- Associate Of Business Administration
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy