Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for 6 months in a row.Promoted to Call Center Super Visor within 6 months.
Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.
Improved customer ratings by 100%.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.Achieved customer satisfaction rating by over 200% within the first 3 months, exceeding corporate target.
Built customer loyalty by placing follow-up calls for customers who reported product issues.Achieved customer satisfaction rating of nearly 300% within the first 2 months, exceeding corporate target.
Graduated with a 3.8 GPA. Graduated in the top 50% of my classes.
Coursework in Finance and Business Development
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