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AT&T Customer Service - Call Center Outbound Sales Resume Example

Resume Score: 80%

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CALL CENTER OUTBOUND SALES
Summary

Skilled in Customer Service committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Employee relations specialist
  • Service solutions expert

  • Strong problem solving ability
  • Telecommunications knowledge

Sharp problem solver

Energetic work attitude

Top sales performer

Telephone inquiries specialist

Customer service expert


  • Call center management experience
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise

Telecommunication skills


Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales
  • Consistently generated additional revenue through skilled sales techniques.
  • Product Sales
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Packed containers and re-pack damaged containers.Assembled product containers and crates.Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Experience
Call Center Outbound Sales 01/2010 to 06/2013 AT&T Customer Service Huntsville, Alabama

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new employees on company customer service policies and service level standards.

Assembler/Product Packer 02/2003 to 03/2006 Coleman Wichita, Kansas

Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Assembled product containers and crates.Packed containers and re-packed damaged containers.

Customer Service Inbound/Outbound Sales 04/2006 to 12/2009 Teleflora LLC Paragould, Arkansas

Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Tracked down sources of special products and services to meet customers' special needs.

Education
High School Diploma: General 2004 South High School Wichita, Kansas, United States
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Resume Overview

Companies Worked For:

  • AT&T Customer Service
  • Coleman
  • Teleflora LLC

School Attended

  • South High School

Job Titles Held:

  • Call Center Outbound Sales
  • Assembler/Product Packer
  • Customer Service Inbound/Outbound Sales

Degrees

  • High School Diploma : General 2004

Where can I find a AT&T Customer Service Call Center Outbound Sales resume example in Shelbyville, Tennessee ?

This is an actual resume example of a Call Center Outbound Sales who works in the Call Center Industry. LiveCareer has 204620 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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