Skilled customer service representative who consistently meets and exceeds productivity goals.I am committed to addressing customer concerns with speed, accuracy and professionalism.
Promoted to Call Center Manager in 6 months
Exceeded corporate target for customer satisfaction for 14 months in a row.
Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.
Coursework in Diagnostic Medical Ultrasound, medical terminology , anatomy ,ultrasound physics and patient care
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