Seasoned Customer Service Manager with nineteen years of experience in managing all aspects of call center/customer service industry including vendor and employee relations, development of representatives, employee recognition, continuous quality improvement and personnel management.
Customer Relations/Customer Satisfaction
Personnel Training and Development
Human Resource Management
Project Development and Implementation
Recruiting and Hiring Initiatives
Financial and Resource Analysis and Reporting
Exceeded corporate target for customer satisfaction for 11months straight while achieving corporate Key Measurement Initiatives.
Employee Of The Year in 1997 and 2009
Companies Worked For:
Job Titles Held:
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