Specializing in administrative support. Committed to delivering high quality results with little supervision.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls in phone queues to improve call flow.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Demonstrated mastery of customer service call script within specified time frames. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Processed all sales transactions accurately and in a timely fashion.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Organized files, developed spreadsheets, faxed reports and scanned documents.
Prepared new hire packets and benefit packets. Scheduled employee training. Maintained employee files. Made employee badges. Conducted new employee orientation to foster positive attitude toward organizational objectives.
Verified that information in the computer system was up-to-date and accurate. Assisted with payroll preparation and entered data into cumulative payroll document.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Ran reports and supplied data to fulfill customer report requirements.
Provided clerical support for the VP of Marketing and VP of Engineering. Planned travel arrangements for executives and staff. Properly routed agreements, contracts and invoices through the signature process.
Filed documents at courthouse. Translated for Spanish speaking clients. Scheduled appointments and processed billing. Maintained calendars for three attorneys. Ordered office supplies and maintained all office equipment.
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