Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Proficient CSR with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Knowledgeable and dedicated customer service professional with extensive experience in different industrys. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Service recommendations
  • Documentation and reporting
  • Database management
  • Call center operations
  • Microsoft Office
  • Conflict resolution
  • LiveChat
  • Data entry
  • Written and oral communication
  • Payment processing
  • Report preparation
  • Credit card processing
  • MS Office proficiency
  • POS systems expert
  • Medical terminology knowledge
  • Multi-line phone talent
  • Computer proficient
  • Recordkeeping strengths
  • Money handling abilities
Work History
10/2018 to 12/2018 Call Center Customer Service Representative The Kemtah Group | Bismarck, ND,

As a Call Center Representative my duty was to answer phones in the call center. Along with Answeing the calls my duty was to create a log of each and every call that i recevied. The logs I created for these called contained alot of different information that was and would be benificial to other Customer Service Representatives in the same customer called in the future. The logs contained information such as the customers Name, Complete Address, Phone Number, The intitial reason for the call to the Call Center, and Notes on how I as a CSR heled find the casuse of the problem, and all the steps I took to reslove the issue. Also as a Customer Service Representative I would also be in Charge of placing orders and or checking checking the status of a order.

12/2017 to 02/2018 Customer Service Representative Cosentino's Food Stores | Platte City, MO,

Managed customer relations and customer service through daily communication and interaction. Exceeded service objectives by applying proven customer service and sales best practices. Conferred with customers about concerns with products or services to resolve problems and drive sales. Educated customers on promotions to enhance sales. Greeted customers entering store and promoted sales or special programs. Assisted with price verifications and implemented adjustments for discounts or promotions. Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs. Processed purchases and handled payment transactions using POS system.

06/2015 to 07/2017 Customer Service Cashier Common Spirit | Garden City, KS,

Counted money in drawers at beginning and end of each shift to ensure amounts were correct. Educated customers on promotions to enhance sales. Resolved customer complaints and maintained clean and tidy checkout area. Maintained customer satisfaction while handling different product returns quickly and professionally. Handled daily credit and cash transactions for customers with accuracy and speed. Requested official identification for tabacco or alcohol purchases and verified details, consistently meeting strict legal standards of underage sales. Maintained current knowledge of store promotions and highlighted sales to customers. Monitored self-checkout systems and provided assistance or intervention where required. Mentored new team members on POS system operation, customer service strategies and sales goals. Answered questions about store policies and concerns to support positive customer experiences. Processed POS transactions, including checks, cash and credit purchases or refunds.

09/2010 to 05/2011 Youth Development Worker Council Bluffs Community School District | Council Bluffs, IA,

As a Youth Development Worker I assisted middle school students grades 6th, 7th, and 8th after school with homework. I would also assist the students improve their grades by advising them on how to get and complete extra credit work. I would also walk with the students to all their teachers classrooms everyday and talk to their teachers if their was any make up work, extra credit, or anything that the students was having problems understading so I could better assist the student and find a learning stragegy that helped each student understand the coursework better. At the end of week I would talk to the parents and advise them of what their child was behind in and what learning styes helped their child the best, and keep the parents updated on the improvement of the childs grades.

Expected in 04/2017 High School Diploma | Penn Foster Career School, Scranton, PA GPA:
Additional Information

My hobbies and intresets always involve me helping people and working with the public. I am a patient, respectful, friendly, dependable, detailed,work and family orientated. My hobbies also include reading, and studyingfor school, cooking and cleaning. One of the best hobbies I have is being a mother and playing with my 3 kids. Helping them with their homework and life skills to prepare them for the future ahead.

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School Attended

  • Penn Foster Career School

Job Titles Held:

  • Call Center Customer Service Representative
  • Customer Service Representative
  • Customer Service Cashier
  • Youth Development Worker


  • High School Diploma

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