I am a detail oriented organized professional with extensive experience in Call Center/ Customer Service environments. I possess strong problem solving skills, with the ability to articulate good decisions. Also, I have excellent written and verbal communication adroitness. I am highly trustworthy, discreet and ethical. I have the competence to consummate all projects and very effective at multi-tasking.
Support US Cellular customers in a call center, with billing issues, phone activations, Tier 1 front line tech support,etc
Provided accurate and appropriate information in response to customer inquiries regarding product assistance. Maintained cash register transactions, balanced draw accurately every shift.
Supported Aon Hewitt in the call center position during Annual Enrollment. Enrolled Chrysler, Johnson Controls and Southern Company employees in their medical, dental, life insurance benefits.Provided accurate and appropriate information to customer inquiries.
Met and greeted every guest, answer phones/ directed call to proper extensions, ordered supplies, scheduled appointments, sorted the mail, ensured proper delivery of mail, kept record of transaction
Cash register duties, product assistance, and maintained sales floor
Resolved disputes, processed orders and responded to emails, fax, voice mails from customers, supervisors, and team members. Billed customer for ordered merchandise, collected on owed balances.
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