call center account representative resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

  • Inventory management
  • Merchandising
  • Sales
  • Interior design
  • AutoCAD
  • Organization and Time management
  • Customer Service
  • Conflict resolution
  • Customer support
  • Documentation and reporting
  • Payment processing
Work History
Call Center Account Representative , 01/2021 - Current
Pra Group, Inc. Hutchinson, KS,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Visual Presentation Manager, 02/2019 - 11/2020
Dsg Burbank, IL,
  • Helped stores adapt spaces to accommodate merchandise, including spatial constraints and inventory storage availability.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Worked with managers and advertising directors to optimize promotions.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Manager in Training /Sales Associate, 11/2015 - 04/2019
Dsg Columbia, MO,
  • Demonstrated product to the guest answering questions and redirecting objections to close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Offered direction and gave constructive feedback to motivate team members.
  • Maintained friendly and professional customer interactions.
  • Recruited, hired, developed and retained retail talent for the company.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
Floor Support, 09/2005 - 11/2015
Ashley's Furniture Homestore City, STATE,
  • Positive learning process Quick learner Time management skills Merchandising knowledge Sales expertise Outgoing personality Inventory management Received Floor Support of the year 2006, Count and reconcile inventory Received in and process new inventory Maintain showroom integrity Assist customers and handle furniture load outs Organize and maintain stock room area Monitor and order work supply levels Marked clearance products with updated price tags.
  • Worked as a team member to provide highest level of service to customers.
  • Unloaded trucks, stocked shelves and carried merchandise out on floor for customers.
  • Maintained visually appealing and effective displays for entire store.
  • Kept showroom clean and maintained neat, orderly product displays.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
High School Diploma: , Expected in 2005
Crockett County High School - Alamo, TN
Status -

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Resume Overview

School Attended

  • Crockett County High School

Job Titles Held:

  • Call Center Account Representative
  • Visual Presentation Manager
  • Manager in Training /Sales Associate
  • Floor Support


  • High School Diploma

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