Skilled retail associate committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful salesperson] who consistently meets and exceeds productivity goals.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames. Developed effective relationships with all call center departments through clear communication.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Properly directed inbound calls in phone queues to improve call flow.Assisted with the development of the call center's operations, quality and training processes.Trained staff on how to improve customer interactions.
Coursework in Medical
Coursework in Communications and Psychology
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