I have 2 years experience of call center and also a year of dispatching, I have also worked as a sells person for a year too, I speak three languages, Somali, Amharic speak fluently and read and write it.
Managed call flow with up to four calls in queue per minute.
Exceeded corporate target for customer satisfaction for 3 months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
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