Highly enthusiastic customer service professional with 10+ years client interface experience.
Efficient with answering multi line phone systems, video conferencing and scheduling legal matters through the day.
Resourceful with finding reporters, interpreters, videographers, video conferencing sites and conference rooms all over the USA and internationally.
I am very client-focused with scheduling, finding invoices, running credit card payments, greeting and directing clients into conference rooms and handling any client requests.
I am proactive with making marketing supplies to give to potential, new and old clients.
Strong organizational skills
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Assisted customers over the phone regarding business operations, explaining services, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Took charge of handling all video conferencing requests to benefit the company.
Come in early to set up conference rooms being utilized in office to make sure the flow of business is uninterrupted.
Made business relationships stronger with reporters, conference room sites and clients by handling requests professionally, quickly and with a positive attitude.
Calendar Coordinator July 2012 to CurrentShelburne Sherr Court Reporters － San Diego, California
Shelburne Sherr Court Reporters my responsibilities are to greet clients coming
into the office for legal proceedings such as depositions, mediation's and arbitration's, directing clients to correct rooms, answering a multi line phone
system on the first ring to help clients, setting up conference rooms for in
office matters with coffee, morning snacks and also lunches. I schedule legal
matters throughout the day along with confirming scheduling's for the next day,
handling last minute requests, finding court reporters, videographers,
interpreters, conference rooms and video conferencing sites all over the USA
and internationally, testing and conducting video conferencing with Polycom and
Cameo services, checking invoices and running credit cards, sending and
negotiating rates, making and delivering marketing packs to new clients and old
House Cleaner/Office Manager February 2010 to July 2012Maid On Earth － San Diego, California
Cleaning homes and offices.
Promoted to be the office manager of the company.
Responsible for filing, scheduling appointments, filling out quote requests and reminders for up-coming cleanings.
Helped employee's with questions and problems concerning different jobs and personally trained employees.
Calculated payroll, checked time sheets, filled out checks, sent invoices, advertising, and helped customers with problems and questions they may have.
Communicated with clients doing quality control checks to make sure all clients were happy with the service they were receiving.
Supervisor - Lindsay Barrett.
Massage Envy, Jr. Assistant Clinic Administrator January 2008 to July 2009Massage Envy － Southlake, Texas
Jr. Assistant Clinic Administrator January 2008 to July 2009Massage Envy － Southlake, Texas
Opening and closing the clinic, customer appreciation and other clerking responsibilities.