Motivating and talented English instructor driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners.
Creative and dedicated to engaging students fully in the learning process.
Personable English professional driven to inspire students to achieve personal and academic success.
Proficient and Microsoft Word, and can easily learn the new technological advances.
Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.Organized the store by returning all merchandise to its proper place.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Properly directed inbound calls in phone queues to improve call flow.
Inspired students to translate their academic interests into the real world by taking positive actions.Lectured and communicated effectively with students from diverse backgrounds.Challenged and motivated students through in-depth lectures and discussions.
Concentration in Literature
Coursework in Communications and Psychology
Member of UAB Blazers Alumni Club
Elementary Education coursework
Advanced coursework in Education, English, and Literature
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