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Cafe Ambassador Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking and results-driven professional seeking an entry-level bank teller position with proficiencies in communication, decision-making, and customer service. Successful at uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability while surpassing expectations and driving team success.

Skills
  • Excellent interpersonal skills
  • Fluent in English and Spanish
  • Hospitality service expertise
  • Relationship building skills
  • Training and development
  • Creative problem solving
  • Money handling abilities
  • Great time management
  • Computer proficient
  • Good listening skills
  • Technical support
  • Sale expertise
  • Goal-oriented
Work History
Café Ambassador, 12/2019 to Current
Apple Inc.Dayton, OH,
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Genius, 03/2017 to 12/2019
Benchmark HospitalityStevenson, WA,
  • Resolved customer issues in a clear, courteous and straightforward manner in English and Spanish in a fast-pace environment.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Fixed computer hardware and software, installation, and operating system issues.
  • Repaired and replaced hardware on macOS and iOS devices.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Trained incoming sales and technical specialists on the company's culture, values, and policies.
  • Consistently met or exceeded expectations in team work, innovation, and results according to yearly reviews.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Front Desk Agent, 04/2015 to 03/2017
The San Juan HotelCity, STATE,
  • Managed payroll and time and attendance systems.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Maintained transaction security by verifying payment cards against identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests.
    Improved customer service ratings through greater online correspondence with potential, existing, and future guests.
Assistant Manager, Store Trainer, 09/2015 to 08/2016
LUSH Handmade CosmeticsCity, STATE,
  • Created original training material, store contests, and provided clear instruction and feedback for associate development.
  • Collaborated with manager to infuse brand and product knowledge into staff meetings and on the sales floor.
  • Effectively trained seasonal and permanent staff on product launches, campaigns, and the customer service experience.
  • Responsible for communicating the daily sales goal to all staff by setting hourly behavior goals for each associate and celebrated successes to increase energy and motivation on the sales floor.
  • Held continual knowledge of the customers in the store and what the overall customer service experience on the sales floor was, thereby creating coaching opportunities for associates as well as shop opportunities like visual merchandising.
  • Genuinely added value into every sale during the "Floor Leader" shift by confirming interest, recommending a product, providing additional consultations, and helping associates determine needs of customers.
  • Fostered brand and product knowledge in others and coached effectively to align brand messaging, product knowledge, and customer experience.
Education
: English Language, Expected in
Meredith College - Raleigh, North Carolina,
GPA:

Received Presidential Scholarship

High School Diploma: , Expected in
Miami Beach Senior High School - Miami Beach, Florida,
GPA:

GPA: 4.0

Graduated in Top 10% of Class

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Meredith College
  • Miami Beach Senior High School
Job Titles Held:
  • Café Ambassador
  • Genius
  • Front Desk Agent
  • Assistant Manager, Store Trainer
Degrees
  • Some College (No Degree)
  • High School Diploma

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