LiveCareer-Resume

caesars rewards respresentative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable, hardworking and committed to getting each job done as quickly and safely as possible. An awesome team player with positive attitude and strong work ethic. I'm friendly and ready to bring my work experience to a new Supervisor role in the Casino industry. I also would like to think that I'm a very customer-oriented and hospitable professional with a dedication to providing excellent customer service to guests in accordance with NC gambling laws. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • ACA standards knowledge
  • Verbal and written communication
  • Special projects
  • Cash Handling
  • Communication
  • Computer skills
  • Conflict resolution
  • Reliable & trustworthy
  • Troubleshooting
Experience
Caesars Rewards Respresentative, 07/2022 to Current
Travelcenters Of AmericaNew Paris, OH,
  • Answered questions about gaming rules and policies.
  • Enrolled and provided new customers with a new players card.
Store Manager, 02/2022 to 07/2022
Travelcenters Of AmericaParowan, UT,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager, 11/2019 to 01/2022
Hcl Technologies Ltd.New Haven, CT,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
Specialist, 10/2005 to 11/2014
WWLCity, STATE,
  • Exercised versatility in fast-paced, agile work environments.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Defined team directions and provided guidance to members.
  • Exercised critical thinking and problem-solving skills in urgent situations.
  • Being a Specialist for WWL involved different projects within the company. Some of the different job duties included:
  • 50-Buy-involved buying cars from Nissan for delivery
  • End of Line Inspection-Adding the price sticker and/or making sure everything is completed and installed on the vehicle before being shipped or put in stock.
  • Maintenance on cars-Making sure everything is in working condition; i.e. battery,tires, no scratches,etc.
  • Working closely with Nissan and Truck drivers to ensure proper handling,looking for lost units or making sure the unit is fixed.
  • Being a Van Driver-Picking up other employees and taking them where they need to go in order for the job to be completed.
  • Pad Marker-Marking the work orders to the correct location they needed to be. Either to be picked up by truckers,taken on the train,put in stock or taken to the shop for add ons.
Education and Training
GED: , Expected in 02/2020 to State of Georgia Technical College - Blairsville, GA,
GPA:

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Resume Overview

School Attended

  • State of Georgia Technical College

Job Titles Held:

  • Caesars Rewards Respresentative
  • Store Manager
  • Store Manager
  • Specialist

Degrees

  • GED

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