SEARCH

Puget Sound Energy - CAC Trainer Resume Example

Resume Score: 60%

Love this resume? Build Your Own Now
CAC TRAINER
Professional Summary
I am looking for a long term position to leverage my analytical, organizational and communication skills. To use my natural abilities while continually improving upon my strong technology and interface knowledge. I stand out in environments of change and strive towards finding logical and beneficial business process improvements. I am looking for an opportunity that will allow me to apply the current knowledge I have while adding skill sets and increasing my knowledge base.
Skills
Work History
CAC Trainer, 05/2013 to Current
  • Designed and delivered high quality successful training to customer service based employees.
  • Development and documentation of Customer Service curriculum.
  • Coordinating with professional staff to develop and deliver classroom and on the job learning.
  • Interim Assignment - SAP/CIS Project.
07/2012 to 05/2013
  • Representing business to developers, Core functional team member and tester, Business Process Mapping, minimizing negative impact to business through fast and accurate defect resolution, driving teams and working individually to complete tasks with strong deadlines, building and securing relationships leading to a more cohesive work environment, coordinating resources for functional support and testing, key interface for defining and identifying business requirements, development and delivery of end user training, adaptability and flexibility to training in classroom environment.
07/2008 to Current
 Puget Sound Energy – Bothell, Washington
Customer Service Representative I & II/ Customer, 07/2008 to Current
  • Provide Information and respond to inquiries from customers and other employees regarding service requests.
  • Respond to complex inquiries such as rates, high bills, credit, energy conservation, customer programs, and company policies.
  • Initiate field investigation, collection or follow up requests, process deposit and bill adjustments and make credit arrangements, ensure knowledge of staff movements in and out of organization, prepare letters and documents.
Service Cashier/Warranty Administrator, 04/2007 to 12/2007
 Acura of Lynnwood – Lynnwood, Washington
  • facilitating all warranty related issues by optimally utilizing all channels of communication.
  • Submitting claims for reimbursement, scheduling warranty appointments and service, keeping accurate records regarding monies owed and ensuring that reimbursement for service is rendered.
Lead Cashier, 04/2006 to 04/2007
 The Home Depot – Shoreline, Washington
  • Assign employees to specific duties, respond to customer inquiries and complaints.
  • Direct and supervise employees reconciling cash receipts, or in performing services for customers.
  • Instruct staff on how to handle difficult and complicated sales.
  • Enforce safety, health, and security rules.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods, Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Develop and Execute employee training.
  • Evaluate personnel.
  • Authorize payments and merchandise returns.
Education
Diploma: General Studies, 2006
 Lake Stevens High School - Lake Stevens, WA
Build Your Own Now

Resume Overview

Companies Worked For:

  • Puget Sound Energy
  • Acura of Lynnwood
  • The Home Depot

School Attended

  • Lake Stevens High School

Job Titles Held:

  • CAC Trainer
  • Customer Service Representative I & II/ Customer
  • Service Cashier/Warranty Administrator
  • Lead Cashier

Degrees

  • Diploma : General Studies , 2006

Where can I find a Puget Sound Energy CAC Trainer resume example in Lake Stevens, Washington ?

This is an actual resume example of a CAC Trainer who works in the Call Center Industry. LiveCareer has 204640 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

Advertisement

Similar Resumes

View All

Authorizations & IT Technical Support

United TranzActions

Hialeah, Florida

Posted 104 days ago
Browse All Resumes