I have a very extensive work history in customer service. Early on in my working career i worked in a restaurant and grocery store. Beginning such jobs at an early age i developed exceptional customer service skills, as well as natural human interaction. Throughout my work history i have developed instinctive sales, meaning be at in the restaurant industry up-selling a customer or in my dealership sales job, getting a feel for what may trigger a customers interests.
Natural sales skills
Over phone customer interaction
Great computer skills
High spirited co-worker
My very first part time job as a busser in a fine dining restaurant. Responsibilities included making sure certain things stayed stocked for servers, running cups to and from the bar, cleaning tables at a fast pace, and assisting servers in any way they needed. Being that this was my first job, it caused me to develop basic customer service skills at a young age, interacting with dozens of people I didn't know all in one night and making sure they left with a smile on their face was my number one goal!
I left my very first job for this job after i was offered a job while shopping there by the GM of this location. Had a conversation with the GM one day while i was shopping there, he felt with the way i carried myself in conversation that I would be a good fit for his store and forwarded me the opportunity to work for him. I accepted and quickly went from cashier to customer service desk. At this time i was a senior in High school so i finished school early 3 days a week and would work from 1pm-10pm 3 days a week. Being in school still and basically working full time caused me to develop good time management skills, and responsibilities became more relevant to me!
Not long after graduating high school i moved back to where I came from originally to live with my sister in Texas. I knew i wanted to go to community college and go from there, so i got another restaurant job so i could have schedule set up around school. I became a big part of this company so school fell on the back burner unfortunately. The catering part of this job was very extensive in detail and efficiency. I was responsible for making lists and distributing said lists and specific duties to all employees included on certain catering jobs. I mainly handled the contact between the restaurant and the catering location, driving the van to and from location, either bringing equipment or food!
Computed sales prices, total purchases and processed payments.
Worked flexible schedule to accommodate changing customer levels.
A big part of my job here was done on my own, browsing craigslist or different sales applications the public uses and sending out emails. Another big part was over the phone interaction with customers. In training, there is a very extensive section on over the phone conversations with customers, what to say and not say to get them to come to the lot. The key is to make the conversation smooth without saying too much, yet not too little. I developed phone skills rather quickly and it accounted for 50% of my sales while i was there. In the short time i was there, i was top salesman 5 times and got all sorts of incentives for that. I absolutely loved the sales job, and would still be there if it weren't for a very unfortunate event. With that being said, I'm very excited and want nothing more than to get into another similar position!
I attended community college here for a year and a half. Made through all the basics with a 4.0 and was looking forward to moving forward with my studies, but unfortunately my contract at my job had expired and i had to move back to NC!
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