To obtain the position as the Professional Advisor to Board Member at the 4th District in Monterey Park where I can fully utilize my knowledge and abilities to provide technical advice and staff support.
Conduct field inspections to ensure tax compliance; determine proper investigative techniques and procedures; document field observations, interviews, and inspection findings; prepare reports of non-compliance and take or recommend appropriate action to correct the situation; assist taxpayers to encourage voluntary compliance; address questions and concerns from the general public; respond to questions regarding tax laws and regulations.
Contact tax payers to collect delinquent returns and taxes by phone and by mail; encourage voluntary compliance; take summary collection actions such as levy, wage garnishments, warrants, liens, seize and sell liquor licenses; make recommendations for dual and jeopardy determinations, successor's liability, or write-offs.
Oversee the operations of an after-school learning center; recruit and interview business partners; obtain working capital; evaluate financing options; resolve the deficit problem within a month; set organizational goals; plan budget; devise and implement a marketing strategy; recruit, train, evaluate, and motivate employees; respond to parents' concerns; obtain rapport form the local government, school personnel, and property management.
Manage and direct the teller services function to ensure prompt and efficient transaction processing as well as the generation of sales through quality referrals; establish sales referral and service goals; train and coach employees; ensure compliance with audit and operational regulations and guidelines.
Resolve customer service issues and operations related problems; ensure compliance with bank policy and government regulations; perform internal control certifications; provide teller transaction approvals and overrides; provide back-up support to staff; train and evaluate staff; administer corrective actions; adjust staff lunch/break schedules to ensure optimum work flow; approve requisitions for supplies; cross-sell bank products and services.
Assist the Operations Officer to oversee the branch; ensure compliance with audit and operational regulations; supervise, train, and administer corrective actions; sell and cross-sell bank products and services; participate in recruiting activities; resolve customer complaints; approve transactions; control operating expenses; prioritize and coordinate work; meet deadlines.
Assist the Operations Officer to supervise the branch staff; provide back-up support to the staff; promote and cross-sell bank products and services; meet with customers to resolve issues; evaluate employees' performances; ensure work is completed and deadlines met; review and approve work and reports; implement operational policies and procedures.
Dean's Honor List, Fall 1994
Graduated with Highest Honors and Seal Bearer
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