Team Building and Leadership
03/2014 to Current
Business Systems and Quality AnalystFEDEX EXPRESS GP&E － Memphis, TN
Core team member of PowerPad and IPad.
Team member of ROADS/IRoads, InfoCenter Advisory Board Committee, and Visual Management.
09/2011 to Current
Quality AnalystFEDEX EXPRESS － Memphis, TN
Core team member of ROADS (R3.9 - R3.14), PowerPad and IPad.
Team member of iRoads, Condor 3.5, AMS, and Project Lead for eNotes.
Core team member of PPAD, IPAD, ROADS, and IROADS Provide analysis and review of current system; develop recommendations and strategies for performance improvement Develop detailed system test case plans and perform extensive system related testing for both hardware and software products Stage insertions in ROADS to validate integrated End to End testing scenarios Stage software requests for PPAD and URSA builds Execute smoke tests in test environment Coordinate and facilitate end user testing Provide detail research and analysis for any system anomalies Manage defects in Quality Center Analyze defects and extract log files for further defect analysis by IT Retrieve PSCAN Logs and run labels for both ROADS and PPAD applications Prepare defective PPAD devices for return to Service Center Develop and deliver project overview to work group Attend Leadership Forums Project Lead of eNotes Developed project schedule Organized and facilitated business meetings Assigned tasks and managed milestones, action items, and deliverables Determined test scope and developed SOW Developed test script prep and review Developed detailed test plan based on requirements analysis Secured approval of detailed test plan through HFLOW Defined and developed test scenarios as identified in test plan Established traceability between requirements and test cases Organized and facilitated WPR of test cases with stakeholders Provided project updates to all level of management, independently and upon request Obtained approval of test cases through HFLOW Configured Quality Center Test Lab and environments for execution of test cases Collaborated with Training Department to finalize screenshots Secured and managed remote UAT testers Authored a job aid for UAT participants with flows and screenshots in support of a newly developed FedEx system Managed and prioritized defects Coordinated and facilitated daily defect conference call Developed defect status report and communicated to stakeholders Organized and facilitated Go/No-Go meeting utilizing the UAT results document Coordinated Move To Production Organized and facilitated Post Mortem meeting.
04/2006 to 09/2011
MD Assistant II - EBSFEDEX EXPRESS － Memphis, TN
Performance of advanced level of administrative functions in support of EBS Managing Director and Application Support/Project Management department.
Received several Bravo Zulu (BZ) awards Proficient utilization of Microsoft Office products Tracked and monitored projects from request stage through distribution of final documents Effectively communicated with senior management.
Collaborate with external suppliers Efficiently coordinated and planned department training Facilitated, lead and managed company supported charitable events Proactively built cooperative, collaborative, and productive relationships with Vice President, Managing Director, Managers, Individual Coordinators, and Admin Teams Coordinated Director's Outlook calendar and book conference rooms and travel arrangements Collaborated with admins, EBS personnel, various FedEx departments, and vendors to set up meeting schedules Processed T&E for reimbursement of travel expenses Managed department expenses through Vulcan, Vendor Services, and monthly review of BVR reports Processed procurement needs through Ariba and vendor websites Coordinated department personnel operations through E-Req system, End State Reporting, PRISM, and HRIS networking Tracked and monitored time off requests and employee calendars for organization of eighty employees Implemented automated solution (TORAS) restructuring time off request process.
Bachelor of Science: Organizational Management and DevelopmentBethel University － Memphis, TNGPA: Summa Cum LaudeSumma Cum Laude Organizational Management and Development
(Communications, Finance, Law, HR, Computer Accounting, and Statistics)
Symphony, Teamforge, Quality Center, TeamTrack, PSCAN, ROADS, IROADS, PPAD, IPAD, DWS, Starbase, SharePoint Training, Process Management Training, Project Management Training, QDM Training, GDP Training, Station One Training, ROADS On-Planning Workshop, LEAN Champion Training, Seven Habits of Highly Effective People Training B2T Training, Memphis, TN - March - 2013 Certificate - Essential Skills for Business Analysis Passed Successfully B2T Training, Memphis, TN - November - 2011 Certificate - Requirements Validation Passed Successfully Software Testing Excellence Program