Dynamic, strategically focused, technology business analyst and leader with over 20 years experience in systems development, integration, management and deployment of applications and process. Qualified in all facets of software and project life-cycle development from initial feasibility analysis and conceptual design, development, testing through documentation, implementation, and user training and support. Including out-of-the-box thinking and problem-solving analysis to improve business/systems processes resulting in cost/time savings. Highlights include: ♦ Leadership, Business Systems Analysis, Systems Analysis, development and successful implementation provided for various applications within multiple platforms. Including managing budgets and resources. ♦ Ability to learn new business processes and technical environments, and communicate with technical teams and business users with ease. Served as a critical link between technical teams and the business users. ♦ Project Management - managing multiple projects including Testing Teams (Test Director), team building, Project Control, Project Budgets, Project Reporting within mainframe, client/server and other environments. ♦ Software Development Life Cycle, Business Process Re-engineering. ♦ Ability to play multiple roles, i.e. business/system analysis, project manger, etc. ♦ Presentation and public speaking skills. ♦ Database concepts: analysis, gap analysis, design, data mapping, mainframe databases, SQL and relational & multi-dimensional databases. ♦ Front-end query tool (within mainframe and client/server environment, Crystal Reporting, PowerBuilder, etc.). ♦ Definitions of business requirements, technical requirements, data mapping and transformation rules; translate business requirements into systems/functional requirements and led teams in the development and implementation of applications written various languages ♦ Systems integration, interfaces and conversions. ♦ User and technical documentation & User support. ♦ User and train the trainer training. ♦ Trained IT personnel, i.e. COBOL, JCL, SDLC, Project Management, etc. ♦ Familiarity with industry leading practices i.e. ITIL, PMO CBAP ♦ Business process mapping to enable identification of key critical processes required to support and enable business impact analysis ♦ Business analysis and process re-engineering to deliver cost savings and avoidance through transformation services Unique Traits: ✓ Results-oriented, self-motivated achiever with reputation for excellence ✓ Adept oral & written communicator, on target budgeting and financial accountability ✓ Client/customer focus, able to deliver to expectations and build/maintain strong customer relationships ✓ High level of integrity and trust ✓ Focuses on team management and resource planning to ensure superior customer service ♦ Proven ability to lead and manage both business and technical teams, and to articulate technology solutions terms understandable by business groups. ♦ Demonstrated ability to develop people, established documentable procedures, and maintain excellent user service standards. ♦ Managed budget for assigned project(s), monitored project progress and adjusts resources and priorities accordingly. ♦ Led resource teams across one or more project which included client staff, consultants, vendors and equipment. ♦ Developed interpersonal skills, having dealt with a diversity of professionals, clients, and team members. ♦ Proven hands-on experience with Project Management, Software Development Life Cycle (SDLC), Business Process Re-engineering, Gap Analysis, Systems Design and Implementation. ♦ Defined business/systems requirements; data mapping and transformation rules; translate business requirements into systems/functional requirements and led teams in the development of these applications in C++, Visual Basic, COBOL, RPG, JAVA, SQL, WEB portholes. ♦ Database concepts: analysis, design, data mapping, SQL and relational & multi-dimensional databases ♦ Proven ability to learn new business processes and technical environments, and communicate with technical teams and business user with ease and urgency. ♦ Development of applications in various languages, i.e. PowerBuilder, SQL, COBOL, MVS etc. ♦ Applications testing (manual and automated processes), quality control and implementation within various platforms/industries ♦ Conscientious and detail-oriented. ♦ Train, monitor and supervise business and IT staff. KAWNEER (subsidiary of Alcoa Aluminum) Toronto, O 1989 - 1996 (Developer and manufacturer of commercial construction systems) Senior Business Systems Analyst/Developer Operations Management ♦ Supervised business application design, development, and implementation of processes and applications on ♦ multiple computing platforms; IBM 3090, AS400, Client/Server, and PCs. ♦ Managed modifications/development of applications including, general ledger, budget, account payable, account receivable, budget, order processing, inventory, production control, Labor, Work-in-process and invoicing. New Systems Design/Systems Modifications ♦ Successfully managed and implemented the automation project/s for this company, with an IT and business team of six. Replacing Sales, Customer Service (order Entry), Inventory, Production Control, Manufacturing, Accounting, Purchasing and Billing manual process. ♦ Met with company department heads to define specific applications needs and define solutions ♦ Develop and oversaw design of new applications or modifications and serve as a Project Lead/ Business Analyst. ♦ Created business and technical requirements. ♦ Interact with department heads on testing, quality control, implementation, training, and performance of each application. ♦ Systems integration i.e. automation /interfaces between order processing, inventory, labor, work-in process. ♦ Experience with programming in various languages, operation systems, subfiles, queries, and data file utilities. Including gap analysis, data mapping, etc. ♦ User/System documentation developed. ♦ Conversion of applications from NCR mainframe to IBM 3090, and IBM 3090 to AS 400, i.e. labor, purchasing, accounts receivables, accounts payable, budget, work-in-process, etc. Equipment Setup ♦ Plan, set-up and configure computers at main office and remote sites. ♦ Install new software and applications on mainframes and PCs. ♦ Oversaw existing system maintenance. User Training/Development/Project Management ♦ Provided department supervisors and personnel with training and documentation for new and modified applications and business processes. ♦ Troubleshooting service provided to users with problems in completing tasks ♦ Provide technical training to team (i.e. COBOL, COBOL/SQL, MVS JCL. application). ♦ Development standard/process created and implemented. ♦ Development of Systems and User documentation. ♦ Managed project/s from inception to completion. Philips Electronic Toronto, O 1987 - 1989 (Global Manufacturing of electronic and lighting products) Sr. Programmer/Systems Analyst As a Senior Programmer/Analyst for Philips Electronics Distribution Division, worked on the implementation of the on-line Goods Movement System. The Goods Movement System processed customer orders and inventory maintenance for the distribution of electronic products. Included development of systems/user documentation, User/IT personnel training, post implementation/daily support. INGLIS LIMITED (subsidiary of Whirlpool Corporation), Toronto, Canada 1981 - 1987 Programmer/Systems Analyst As a Programmer/Analyst for a manufacturing and distribution company, active member of a team to convert all applications (online & batch) from an IBM 370 DOS to IBM 4381 MVS mainframe. Active member of the IT Standards Committee, in charge of developing program, JCL and documentation standards. Included development of systems and user documentation, User and IT personnel training, post implementation/daily support on multiple applications. Publications/Presentations & Associated Awards: ATOS Origin Outstanding Achievement Award 1998 ATOS Origin Outstanding Achievement Award 1999 ATOS Origin Outstanding Achievement Award 2001 Bank One Star Award (2004) J P Morgan Chase, NA Star Award (2010) Leadership/Management Tools: Customer Advocate Forecasting & Budgeting Innovative & Creative Excellent Communication Skills High Performance Teams Proactive & Preventative Facilitator & Negotiator Project Management Technical TOOLBOX: (Applications, concepts, development tools currently or previously used by myself or teams managed) Adobe Crystal Reports HP COBOL MS Project Remedy Tivoli ADABAS PowerBuilder MS Exchange DL/1 Easytrieve IDCAMS CMS COBOL II CICS, CICS/CL MS Visio IBM Utilities IDEAL VTAM Lotus Notes MS Office Pro Peregrine SQL / Sybase Windows XP, Vista, 7 RPG II Assembler MVS/JCL VSAM Oracle PL SQL InfoMaker ChangeMan UDMS (DEC/VMS) TSO/SPF JD Edwards Financial & Purchasing Software TRIPS Suite of Applications In-house Manufacturing Systems Billing / Invoicing Applications In-house Back Office Financial Applications Retail/Distribution Applications PMI Methodology Business Systems Analysis Methodology SDLC Methodology Mercury IST & UAT Testing Tools Project Management Methodology TOAD
Business Systems Analyst Lead, VP January 2013 to CurrentJP Morgan Chase － Lewisville Columbus, TX OH♦ Proven ability to lead and manage both business and technical teams, and to articulate technology solutions terms understandable by business groups. ♦ Demonstrated ability to develop people, established documentable procedures, and maintain excellent user service standards. ♦ Developed interpersonal skills, having dealt with a diversity of professionals i.e. vendor, team members, consultants, etc. ♦ Proven hands-on experience with Project Management, Software Development Life Cycle (SDLC), Business Process Re-engineering, Gap Analysis, Systems Design and Implementation. ♦ Defined business/systems requirements; data mapping and transformation rules; translate business requirements into systems/functional requirements.. ♦ Managed modifications/development of applications including, Early Resolution, Credit Bureau applications (Experian, Innovis, Equifax, TransUnion, OLDE, etc.). ♦ Translated business requirements into technical requirements and design specifications. ♦ Performed detail project planning and commitment estimating and sizing. ♦ Managed multiple project/s from planning to implementation and support. ♦ Provided vendor management for vendor applications ♦ Subject Matter Expert on SharePoint for the department ♦ Created and maintain Systems documentation, include system flows. ♦ Created and managed the Applications workbook to track projects and assignments within the department Columbus, OH 2002 - 2010 Leading Global Financial, Retail Banking, and Wealth Management services organization) Business Systems Analyst Lead, VP ♦ Proven ability to lead and manage both business and technical teams, and to articulate technology solutions terms understandable by business groups. ♦ Demonstrated ability to develop people, established documentable procedures, and maintain excellent user service standards. ♦ Developed interpersonal skills, having dealt with a diversity of professionals i.e. vendor, team members, consultants, etc. ♦ Proven hands-on experience with Project Management, Software Development Life Cycle (SDLC), Business Process Re-engineering, Gap Analysis, Systems Design and Implementation. ♦ Defined business/systems requirements; data mapping and transformation rules; translate business requirements into systems/functional requirements.. ♦ Proven ability to learn new business processes and technical environments, and communicate with technical teams and business user with ease and urgency. ♦ Managed modifications/development of applications including, TRIPS Exceptions, TRIPS Returns, TRIPS Track, Vector 5, Vector Inquiry and mainframe interfaces. ♦ Translated business requirements into technical requirements and design specifications. ♦ Performed detail project planning and commitment estimating and sizing. ♦ Managed multiple project/s from planning to implementation and support. ♦ Provided vendor management on projects. ♦ Subject Matter Expert on various aoolications. ♦ Created and maintain Systems documentation, include system flows. ♦ Created and managed the Applications workbook to track projects and assignments within the department.
Senior Consultant, Solutions Consulting January 2010 to January 2013Savvis Communications － St. Louis, MO♦ Focuses on linking key critical business processes to the underlying application services portfolio ♦ Maps and evaluates internal and external application service dependencies that impact the links to DR and ability to recover the overall service environment ♦ Familiarity with industry frameworks and methodologies to enable appropriate evaluation and analysis including Six Sigma, ITIL V3, CMMI, ISO 27001 and BS 25999 Assists in developing business continuity plans and strategies ♦ Experience designing and developing BC / DR Operating and Costing Models ♦ Previous experience on structuring and documenting the DR Strategy Plan documentation, process, and procedure documents ♦ Develops the DR Program Enablement Plan in conjunction with other members of the consulting team ♦ Develops the DR Performance and Metrics Measurement Framework Evaluates and maps technology requirements to support peripheral and non-corporate sites for the retail and distribution sites focused on order fulfillment and processing activities
Business Consulting, and staff augmentation January 1996 to January 2001Atos Origin － Dublin, OHSenior Consultant Clients: ♦ Bank One; Columbus, Ohio (2 year contract)- Business Systems Analyst/Developer/Lead for multiple small to mid-size projects on IBM mainframe, Sybase, DEC/VMS using COBOL, SQL, etc.. ♦ Gates McDonalds; Hilliard, Ohio (1½ year contract) - Program Manager for multiple projects i.e. ODS, Java error checking application, mainframe application enhancement projects, and testing team. ♦ Ohio State University; Columbus, Ohio -Project Manager / Business Analyst Sr for the College of Education Student database project (Data Warehouse/Datamart/Mainframe). ♦ Republic Mortgage Insurance Company; Winston-Salem, North Carolina (8 month contract) - Project Manager of the Data Warehouse Project. Trained client resource project management and SDLC skills. ♦ Lexmark; Louisville, Kentucky - Sr. Business Analyst for a WEB Supplier and Sales Performance Porthole project (Datamart/Data Warehouse). ♦ Worthington Industries, Columbus, Ohio - Development of a customized Data Warehouse SDLC. ♦ Atos Origin Inc - multiple process improvement projects (i.e. customized SDLC for managing Actuate projects, Data Warehouse, DataMarts, etc.
Associate : Computer ScienceHerzing Technology Institute － Toronto, ON, CAHerzing Technology Institute Toronto, Canada Associate Degree Computer Science Monteith Accounting Systems Toronto, Canada Associate in Accounting Practices
Association of Management Systems
ATOS Origin Outstanding Achievement Award 1998
ATOS Origin Outstanding Achievement Award 1999
ATOS Origin Outstanding Achievement Award 2001
Bank One Star Award (2004)
J P Morgan Chase, NA Star Award (2010)
Publications/Presentations & Associated Awards
Certification in Project Management Certification in Business Systems Analysis Certification in ITIL V3 Foundation
Project Management, Sdlc, Mainframe, Systems Analyst, Documentation, Solutions, Retail, Retail Marketing, Articulate, Business Process Re-engineering, Business Requirements, Data Mapping, Estimating, Gap Analysis, Life Cycle, Mapping, Project Planning, Re-engineering, Software Development, Software Development Life Cycle, Structured Software, Subject Matter Expert, Systems Design, Technical Requirements, Topo, Translate, Translated, Vendor Management, Exceptions, Retail Banking, Wealth Management, Actuate, And Sales, Business Consulting, Clients, Cobol, Data Warehouse, Database, Datamart, Escrow, Ibm Mainframe, Java, Loans, Mortgage, Mortgage Insurance, Ods, Operational Data Store, Process Improvement, Program Manager, Project Manager, Sales, Sql, Sybase, Testing, Vms, Business Continuity, Cmmi, Documenting, Frameworks, Fulfillment, Iso, Iso 27001, Itil, Metrics, Six Sigma, Six-sigma, Credit, Microsoft Sharepoint, Sharepoint, Account Payable, Account Receivable, Accounts Payable, Accounts Receivables, Adabas, Analysis Methodology, Application Design, As400, Award, Billing, Budget, Budgeting, Budgets, Business Analysis, Business Systems Analysis, Buying/procurement, C++, Changeman, Cics, Client/server, Cms, Cobol Ii, Commercial Construction, Conceptual Design, Content Management System, Crystal Reports, Customer Service, Databases, Deployment, Detail-oriented, Dos, Easytrieve, Excellent Communication Skills, Exchange, Facets, Feasibility, File, Financial Accountability, Forecasting, Front End, Front End Design, Front-end, General Ledger, Infomaker, Integration, Integrator, Inventory, Invoicing, Jcl, Jd Edwards, Lighting, Lotus Notes, Maintenance, Mercury, Microsoft Project, Ms Exchange, Ms Office, Ms Project, Ms Visio, Mvs, Ncr, Operations, Operations Management, Oracle, Order Entry, Order Processing, Parallel Method Invocation, Pcs, Peregrine, Pmi, Pmo, Powerbuilder, Proactive, Problem-solving, Production Control, Progress, Purchasing, Quality Control, Receivables, Receptionist, Remedy, Retail Sales, Retail/distribution, Rpg, Self Motivated, System Analysis, Systems Analysis, Systems Development, Systems Integration, Team Building, Team Management, Technical Documentation, Testing Tools, Tivoli, Training, Uat, Uat Testing, Udms, Visio, Visual Basic, Vsam, Vtam, Windows Xp, Accounting, Accounting Systems, Associate