Experienced Business Analyst proficient in gathering user and software requirements and converting them into system specifications for banking ,insurance,and airline domain throughout software development life cycle. Highly analytical, creative thinker with good interpersonal skills with masters in management information systems.
Languages : VB, SQL, PL/SQL, T-SQL, LINQ, XML, Python
Analysis & Reporting : MS Excel, Pivot , SSIS, SSAS, SSRS, Crystal Reports, PowerBI , Tableau, Qlikview
Methodologies : Agile, Waterfall, Scrum
Databases : Relational Database, MySQL, Oracle 11g, MS Access
Tools & Utilities : Visual Studio, Rational, Oracle R12
Version Control System : JIRA, Team Foundation Server (TFS)
Certifications : Google Analytics, Oracle 11g (PL/SQL),MS 70-463(Implementation of Data Warehouse),MS 70-486[MVC]
•Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
•Improved current system application performance by 32% by changing size of virtual memory for IS department.
•Provided on-line support to students and faculty/staff with problems related to university email accounts and Blackboard issues.
•Conducted user training and user acceptance testing to ensure and verify system is designed according to user needs using Windows Server 2012 R2.
•Gathered business requirements using business process models, use cases and provided functional and technical expertise for business process development using Rational Rose for design and rational requisite pro for business requirement process.
•Managed cross-functional teams of 8-10 members and provided knowledge transfer sessions for Data migration and Data quality check.
•Conducted JAD (Joint Application Development) workshops with developers reducing 18% overall project time frame.
•Conducted walk through sessions to discuss project issues with business stakeholders, development and compliance teams.
•Delivered monthly quality assurance and complaints dashboards to senior leadership to showcase key improvements and gaps.
•Acted as the Product Owner to write user stories, refine the product backlog, and answer questions using tableau report
•Developed SQL queries to validate the data such as checking duplicates, null values and ensuring correct data aggregations.
• Performed Functional Risk assessment, conducted Gap Analysis by defining As-Is & To-Be state diagrams.
• Exposure to End-to-End testing, System testing, Regression testing, Black Box testing and User Acceptance testing.
• Maintained end to end Requirements Traceability, conducted walk-through sessions for development & quality teams
•Developed rich interactive visualizations integrating various reporting components from multiple data sources using tableau.
•Designed UI mockups, ER-Diagrams and created pivot tables and modified spreadsheets to achieve analytical goals for United Airlines web based and after call survey reports.
•Exposure to End-to-End testing, migrated from CSAT surveys to NPS formats increasing 68% product scalability in third quarter.
•Extracted user data from database in Quality Assurance environment and tested new website for travel agency help desk.
•Acted as the Product Owner to write user stories, refine the product backlog, and answer questions.
• Assisted web analyst to check reporting and data flow on website for united and continental airlines during merger.
•Metro Video Photo [MVP] /System Analysis and Design Course: As an Application Manager, coordinated a team for material management module in providing solutions to complex business problems, created implementation solutions to meet project timelines and involved in all phases of software development lifecycle including documentation skills.
•Mental Health In Tech Industry : Developed a data warehouse using Microsoft Access database and performed OLAP analysis on large data sets as a Team Leader.
•Student Leader for New International Students Orientation at UHCL Aug 2016 – Jan 2017
•Volunteer, Office of Student Diversity, Equity & Inclusion, UHCL Aug 2016 – Dec 2017
•Conducted “Train the Trainer” program at EXl services for voice and accent(VNA),Pune Mar 2013 - Mar 2014
•Awarded “Trainee of the batch 2012” as scored 98% overall.March 2012
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