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Business Systems Analyst Resume Example

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BUSINESS SYSTEMS ANALYST
Experience
July 2007
to
Current
SOCIETY OF ACTUARIESSCHAUMBURG, ILBusiness Systems Analyst
  • In the role of Application Manager, responsible for overseeing the IT team to ensure that exceptional customer service is provided and the Personify Association Management System (AMS) is optimized for over 24,000 members and 350,000 non-member users of the system Experienced in implementing and repeated upgrades of association management systems, fully versed in all System Development Life Cycle (SDLC) phases Ensure upgrades are executed as planned and all deliverables are on time, within budget, and of high quality in an effort to maintain customer satisfaction Participate in strategic alignment process that aligns the AMS system development strategy to meet the strategic and operational goals of the overall business strategy.
  • Act as a single point of contact for vendors and internal users of their services for issue escalations and new engagements Develop and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.
  • Mitigate risk by ensuring adherence to all vendor and procurement management processes and contract terms Analyzing proposed AMS enhancement solutions ensuring a good fit with existing infrastructure while leading as the project manager and technical lead for any enhancements, modifications, or additions.
  • Successfully communicating project status to all stakeholders, project team members, end users, and senior management.
  • Collaborating with offshore teams in Asia and Europe to develop mobile applications and work with end users to write and analyze requirements, develop design documents, and work plans for various AMS integrated systems Content Management and multiple Learning Management Systems Member of the system integration, change management, and software release planning committees.
  • Provide guidance and input on best practices and ensure the scope and objective of all changes is understood by the committee Consulted on numerous technology extension projects that exploited AMS capabilities to integrate SharePoint and other custom on-line collaboration and discussion platforms, resulting in over 200% increase in volunteer and members participation in associations activities As the lead IT project manager lead the design, development and implementation for several non-AMS related solutions that addressed a variety of business problems.
  • These included mobile applications for the association's member directory, meeting planning application, and continuing education tracking applications.
  • These efforts not only completely eliminated the cost of printing and distributing member directories, meeting agendas, attendee lists, meeting session handouts and other paper documents but created a new revenue stream by allowing corporate sponsorship of these applications which generated a significant amount of revenues for the association Create and audit enforcement of corporate data reporting and release policies Career Summary Continued Streamlining, and documenting system enhancements and process improvements, documented hundreds of standard operating procedures Ensure staff are trained in business processes while leveraging subject matter expertise Extensive system testing experience, wrote over 1000 application test cases and scenarios.
October 2006
to
July 2007
WILLIAMS LEACHICAGO, ILSenior Manager
  • Managed a team of seven analysts that restructured data flows between HRIS, Health Benefit providers, Employee Benefit Self Service provider, Time, Attendance, and Applicant Tracking systems.
  • Produced over 30% reduction in HR/Payroll data errors by performing data integrity and verification procedures across over 150 locations covering almost 4500 employees Developed and executed two new benefit provider interfaces by liaising with external programmers and Health Benefit providers gathering the necessary information for specifications resulting in drafting requirements documents, reviewing SOWs, and approving deliverables Provided ongoing management of HRIS hosting vendor to Service Level Agreements (SLAs) while facilitating ongoing developments, expansions, and improvements by leveraging knowledge of process and procedures between HR, Benefits, Compensation, Payroll, and Accounting Spearheaded the creation, maintenance, technical, and functional reporting of user reports in the ADP EV3 Enterprise system which included regulatory reporting, enhanced and resolved data issues, department and end user training, while developing user guides/procedures for the HRIS system Key Achievements: Produced dramatic reduction in interface issues and data errors Created over 70 data entry and system table maintenance guides within first 90 days of employment.
June 1998
to
October 2006
ALBERTO-CULVER, USA, UNILEVER GROUP COMPANYMELROSE, ILSystems Analyst/Project Manager
  • Enterprise Systems Project Management: Implemented ADP Payroll, Kronos Time Keeping and Spectrum HRIS systems at three company locations serving over 3500 employees in the US, Canada, and Puerto Rico.
  • Managed the development of RFI and RFP, selecting a vendor.
  • Developed project plans, project charter and project scope, calculated budgets, schedules, resource plan and project scope.
  • Measured ongoing project activities like costs, effort, scope, etc against the performance baseline and took corrective actions to properly address any issues and risks Repeated experience in International and Domestic Implementations of Payroll, HR, and PeopleSoft Financial systems, versed in all phases of the System Development Life Cycle (SDLC) including the research and selection of commercially packaged software and services.
  • Practiced in vendor and budget management, system integration, acquisitions and divestitures Systems Analysis and Development Executed global deployment of the PeopleSoft Financial system at locations across the USA, Europe, South America, and Australia by converting legacy systems to rectify Y2K related issues As the ERP systems security administrator created security plans/ procedures, performed security reviews and access audits.
  • Ensured compliance with corporate and SOX policies/procedures related to overall ERP security.
  • Worked with internal and external auditors to ensure that appropriate security configurations were in place; served as guide and consultant for security-related questions from department managers Created and maintained Sarbanes-Oxley controls as they applied to system security, upgrades, test procedures, and change management Oversaw the development of custom reports and macros using Crystal Decision/Reports and Report Smith report designers, custom SQL scripts, stored procedures and DTS/ETL packages in support of corporate data inelegance projects Complied with government and external auditors requests for data by creating data extracts from PeopleSoft, ADP, and Spectrum systems Operations Management: Maintained strong relationships with key end users to optimize functionality of applications ensuring that IT solutions meet their business needs and are functioning correctly as well as providing oversight and support for PeopleSoft Financial, ADP Payroll, Kronos Time Keeping, and Spectrum iVantage HR systems Successfully provided the coordination of month and year end payroll and HR activities across all Alberto-Culver locations in the US and retirement and pension processing for approximately 22,000 employees at the Sally Beauty Supply division.
September 1996
to
June 1998
Glendale Heights, ILSenior Manager
Education
2016
Aurora UniversityMBA: Leadership Technology and Operations ManagementLeadership Technology and Operations Management
University of IllinoisBSBA: FinanceFinance
AA: Computer Information SystemsComputer Information Systems
Certified Scrum Product Owner (CSPO), Scrum Alliance, 2015 Scrum Master Accredited Certification (SMAC), International Scrum Institute, 2015 Scrum Product Owner Accredited Certification (SPOAC), International Scrum Institute, 2015 Scrum Fundamentals Certified, Scrum Study, 2015 ITIL Foundations Certification, 2012 Illinois Real Estate Managing Broker License, 2010 Project Management Professional (PMP), Project Management Institute, 2007
Certifications
Core Competencies Application Management AWS Amazon Cloud Computing Business Analysis Contract Negotiation Customer Relationship Management Operations Management Process Improvement Project Management and Leadership Software Selection and Implementation Staff Development and Training Strategic Planning Vendor Management
Professional Affiliations
Hands on application and project manager with over 18 years of diversified experience formulating and managing the implementation of comprehensive IT business strategies. Successfully responsible for Enterprise Resource Planning (ERP) and Association Management Systems (AMS) operations by leveraging a strong educational background with an undergraduate degree in Corporate Finance and an MBA in Leadership with an emphasis in Technology and Operations Management. Possesses excellent interpersonal, communication, and negotiation skills including the ability to develop and maintain mutually beneficial relationships that make positive contribution to a company's bottom line.
Skills
Accounting, acquisitions, ADP, ADP Payroll, Benefits, budget management, budgets, budget, Business Analysis, business processes, business strategy, change management, consultant, Content Management, negotiate contract, Contract Negotiation, Customer Relationship Management, Crystal, customer satisfaction, customer service, data entry, DTS, drafting, Staff Development and Training, ERP, ETL, senior management, Financial, functional, government, HRIS, HR, ITIL, Kronos, macros, Managing, meeting planning, access, SharePoint, Enterprise, Operations Management, Payroll, PeopleSoft, policies, processes, Process Improvement, procurement, Project Management and Leadership, Project Management, project plans, quality, Real Estate, reporting, research, RFI, RFP, Sarbanes-Oxley, Scrum, SDLC, scripts, Service Level Agreements, SQL, strategy, strategic, Strategic Planning, Systems Analysis and Development, system integration, user training, upgrades, Vendor Management, Y2K
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Resume Overview

Companies Worked For:

  • SOCIETY OF ACTUARIES
  • WILLIAMS LEA
  • ALBERTO-CULVER, USA, UNILEVER GROUP COMPANY

School Attended

  • Aurora University
  • University of Illinois

Job Titles Held:

  • Business Systems Analyst
  • Senior Manager
  • Systems Analyst/Project Manager

Degrees

  • MBA : Leadership Technology and Operations Management
    BSBA : Finance
    AA : Computer Information Systems
    Certified Scrum Product Owner (CSPO), Scrum Alliance, 2015 Scrum Master Accredited Certification (SMAC), International Scrum Institute, 2015 Scrum Product Owner Accredited Certification (SPOAC), International Scrum Institute, 2015 Scrum Fundamentals Certified, Scrum Study, 2015 ITIL Foundations Certification, 2012 Illinois Real Estate Managing Broker License, 2010 Project Management Professional (PMP), Project Management Institute, 2007

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