Business Support Analyst who responds to shifting business needs and priorities in a systematic and effective way. Action-oriented with strong abilities to communicate effectively with technology, executive, and business audiences. Expert in business and systems requirements, Quote to Cash procedures, SOX systems and User compliance. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets.
Test case scenarios
Business process mapping
BRM and Oracle Project Experience
Staff training and development
Systems development life cycle experience
Business Support Analyst11/2010 to Current Internap Network Services – Atlanta,
Converted business requirements to functional specifications and communicated to software development teams.
Worked with business stakeholders to gather business requirements and recommended operational improvements.
Conducted unit tests, component integration tests, systems and acceptance testing, correcting problems, and implementing changes to ensure adherence to test plan and functional requirements.
Researched and resolved issues regarding the integrity of data flow into databases from provisioning to billing.
Documented business processes and analyzed procedures in order to accommodate the business needs of the company.
Created products, added additional currencies and resolved billing issues related to the Product Catalog.
Trained, coached and mentored various teams within the Finance and Operations organization.
Manager Telco Quoting Specialist11/2006 to 10/2010 Internap Network Services – Atlanta
Trained, coached and mentored staff to ensure smooth adoption of new products, services, order management and provisioning.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies, processes and procedures in order to streamline and reduce the amount of turnaround time for the company's financial commitments for monthly closes.
Identified process inefficiencies through gap analysis to improve and/or correct SOX Requirements.
Performed user acceptance testing with a focus on documenting defects and executing test cases.
Managed testing, test plan creation, development of products and coordination.
Worked in conjunction with Oracle to create Products for the BRM Catalog.
Reviewed and validated monthly SOX reports for users having access the Order Management and Service Tracker applications.
Trained users on new system functionality and assisted with systems and troubleshooting.
Business Analyst10/2006 to 11/2007 Internap Network Services – Atlanta
Reviewed and prioritized all incoming remote connectivity quote requests.
Managed vendor delivery of pricing and Telco costs.
Daily monitoring and tracking of vendor performance along with ongoing vendor management.
Secured pricing from vendors to create options for the sales organization for potential customers.
Provided customer support (e.g., problem resolution, answer questions, etc.) to Sales Organization.
Input quotes and orders into the Quote Provider System (QPS) accurately and in a timely manner.
Collaborated with the Finance Departments to ensure accuracy of vendor charges.
Worked directly with the former CEO to provide input on the design and development of the Excel Quote Tool which ultimately leads to the approval of purchasing Big Machines.
Worked directly with the Operations Director to design, develop and implement the Customer Service Desk.
Developed an organizational change management strategy for five employees in order to reduce the amount oftum around time from.
Bachelor of Business Administration: 2010Shorter University
Master of Science: 2012Capella University