Top performing, goal focused and results oriented Management Professional with extensive cross-industry experience across a diverse range of roles, including administrative development, training and mentoring, technology and teaching in nonprofit organizations. A history of demonstrated success in coordination and execution of tasks, resolving complex problems, multitasking and managing time efficiently to ensure achievement of short- and long-term company goals. Outstanding communication skills with the ability to build and lead cross-functional teams, cultivate strong relationships with staff and external business partners, and collaborate effectively across all organizational levels.
Human Capital Management
Staff Training & Leadership
Communication & Collaboration
Multitasking & Time Management
Problem & Conflict Resolution
Led a successful acquisition and the subsequent technology integration in under [Number] days.
Took over [Product] project which was late to market and $[Amount] million over budget, and successfully launched in just [Number] months.
Served as Product Manager for a $[Amount] million deal, the largest deal in company history.
Reduced the incidence of IT issues by [Number]% globally by leading a testing initiative improvement program. Directed projects for [Number] Fortune 50 clients, each with more than [Number] users.
Increased core system availability to [Number]% by developing standards and architectural governance and implementing best practices.
Spearheaded a company-wide innovation initiative resulting in [Number] new product offerings in under [Number] months.
Business Support AnalystJul 2016 to Current UNIVERSITY OF TEXAS ARLINGTON － Arlington, TX
Successfully determine, create and implement administrative and operational processes and procedures by observing and documenting production, developmental and experimental activities.
Leadership & Problem Solving: Utilize outstanding communication skills in the oversight of interactions with Customer Representatives and external vendors.
Demonstrate outstanding problem solving skills by resolving helpdesk tickets and oversee Tier I BTS Helpdesk Team.
Establish technical specifications and identify subject material to be developed for publication.
Training: Create and offer targeted training programs to assist in employee professional development, resulting in improved job skills and increased operational efficiency.
Serve as Training Lead and Developer on numerous complex project initiatives.
Attend numerous meetings and seminars to obtain vital information to be implemented in training programs.
Prepare instruction manuals, quick reference guides, and other supporting documents to communicate complex and technical information more easily.
Technical Proficiency: Demonstrate a high level of expertise in PeopleSoft Application (Backend & Frontend), PeopleSoft Security, and Workflow Admin.
Adjunct InstructorJun 2016 to Current TARRANT COUNTY COLLEGE － Fort Worth, TX
Provide high school equivalency course instruction in a classroom environment to facilitate non-diploma students in passing the GED exam.
Conduct detailed needs assessment, monitoring analysis for each participant to ensure successful identification and remediation of educational deficiencies.
Utilize TABE and Accucess tests and programs dictated by TEA to assess progress and capabilities.
Play a key role in counseling and guiding students to maximize progress.
Teacher & Athletic CoachAug 2015 to Jun 2016 CEDAR HILL ISD － Cedar Hill, TX
Created and administered educational materials for classrooms and class activities while managing a 100+ student population.
Prepared and ensured adherence to strict guidelines for Starr Testing based on TEA regulations.
Ensured accuracy and completeness of a high volume of student records, and prepared reports on students and activities, maintaining full compliance with relevant laws, district policies, and administrative regulations.
Communicated and collaborated with faculty and administrators in the development, evaluation, and revision of secondary school programs.
Attended numerous professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Desktop Support RepresentativeJan 2009 to Aug 2015 TARRANT COUNTY COLLEGE － Fort Worth, TX
Successfully oversaw daily performance of numerous computer systems, with key responsibilities including setup of technical equipment for employee use, ensuring proper installation of cables, operating systems and software, ERP Application account management, resolving helpdesk tickets, and troubleshooting hardware and software issues.
Created and implemented effective hardware and software training materials and procedures, resulting in increased operational productivity and efficiency.
Served as IT Helpdesk Lead, and provided cross-functional employee training in collaboration with Human Resources.
Administrative AssistantJan 2008 to Jan 2009 UNIVERSITY OF TEXAS ARLINGTON － Arlington, TX
Oversaw completion of a variety of administrative tasks, including preparation of documentation such as invoices, reports, memos, letters, and financial statements, utilizing a wide variety of word processing, spreadsheet, database, and presentation software.
Additionally performed a wide range of office management duties, including inventory management, records and database management, payroll processing, and basic bookkeeping.
Interpreted and clarified administrative and operating policies and procedures to ensure employee compliance.
Led and supervised part-time Administrative Assistants and student workers.
Continuing Education Office Technology InstructorApr 2007 to Jan 2008 FORT WORTH ISD － Fort Worth, TX
Played a key role in student recruitment, registration, and placement activities, and demonstrated leadership in the planning, evaluation and revision of targeted curricula, course content, and course material implementation.
Oversaw testing of Microsoft Office Products based on Pearson requirements.
Supervised and monitored inmate student workers taking part in technology program.
Campus Technology Manager Systems AdministratorARLINGTON ISD － Arlington Newton, TX MS
Master of Science LeadershipMarch 2017Walden University － Minneapolis, MN
Bachelor of Science, Computer Information Systems2014Walden University － Minneapolis, MNComputer Information Systems
Associate of Science, Computer NetworkingEast Central Community College － Decatur, MSComputer Networking
User Productivity Training (UPK), Oracle (2016) Teacher Certification, Texas Education Agency (2015)
Management and Leadership, Fred Pryor (2015)Lean Training Certificate2013Tarrant County College
IT Service Management Certification, EXIN (2013) Microsoft Certification, Microsoft (2010)
Resource Mentor Program2008University of Texas Arlington
Master of Science Leadership March 2017 Bachelor of Science , Computer Information Systems 2014 Associate of Science , Computer Networking User Productivity Training (UPK), Oracle (2016) Teacher Certification, Texas Education Agency (2015)
Management and Leadership, Fred Pryor (2015)Lean Training Certificate 2013 IT Service Management Certification, EXIN (2013) Microsoft Certification, Microsoft (2010)
Resource Mentor Program 2008
Create a job alert for [job role title] at [location].