Business Relationship Manager Resume Example Cylex Fliud Power

BUSINESS RELATIONSHIP MANAGER

Professional Summary

I am analytical, creative, highly self-motivated, goal oriented and success driven experience banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Also a dedicated supply chain professional with extensive experience in operations management, suppliers management, Successful at reducing costs, improving delivery times and optimizing production schedules to maximize the effectiveness of the supply chain. Results-driven and hardworking with excellent problem-solving and relationship-building skills.

Skills

Effective customers service and ability to exceed sales goals
Team player
Efficient productivity and performance driven
Ability to learn fast on products and engage in a sales and service process

Financial Advising
Relationship building and management
Customer Accounts Management
Sales expertise

Work History

Business Relationship Manager, 05/2019 to Current
Cylex Fliud Power – Canton, MI

Developing the global supply chain by helping Clients business succeed
Build business plans and solutions with customers using information collected during the account discovery process
Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Built and maintained relationships with new and existing clients while providing high level of expertise.
Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Build relationships with key decision makers to develop trust in executing mutually beneficial initiatives and sales programs via phone and email for zone and key accounts customers

Procurement Office/Buyer Specialist, 01/2018 to 04/2019
Cylex Fluid Power – Canton, MI

Developed and initiated incentive and recognition programs for suppliers.
Manage customer marketing reimbursement and local store funding programs to drive business results
Analyze potential competitive markets or account activities and develop business solutions to meet market conditions (eg. Pricing, equipment and marketing program)
Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
Developed productive relationships with key account holders.
Improved inspection policies to increase quality of raw materials and finished goods.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations.

Relationship Banker/Customer Service Department Head, 08/2009 to 07/2017
Skyebank Plc – Lagos, Lagos

Strive for first call resolution and take Ownership of customers issues and needs, follow instructions of supervisor and assist team members in performing their job functions
Demonstrates consultative Behavior in a retail environment to understand each customers individual need.
Provides an outstanding customer service experience by using consultative skills to anticipate customers needs, suggest alternatives and find solutions to meet customers needs
Ensure all customers problems are resolved quickly and to the satisfaction of the customers
Assists branch and fellow team members with achieving goals by assisting basics tasks to aid in customers problems resolution
Answers customers inquiries regarding products and services, fulfils basic servicing request and opens basic consumer products such as checking and savings accounts
Engage and educate customers with the industry leading digital banking solutions
Passion, commitment and drive to deliver an experience that improves customers financial lives
Ability to learn and adapt to new information and technology platform
Following processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Answer inbound calls and greet customers with positive energy and enthusiasm
Use a conversation based approach to uncover customer needs using open-ended question- after all scripts are for robots
Perform multiple task and navigate multiple systems simultaneously to service the customer's accounts or troubleshoot their question and issues
Resolve products and services problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solutions to solve the problem: expediting corrections r adjustment and following up to ensure resolution
Build sustainable relationships of trust through open and interactive communication
Cash handling and conducting cash consolidation on a daily basis, preparing daily branch reports and reconciling transactions according to the bank's procedures

Education

Master of Science: Purchasing And Supply Chain Management , 09/2013
Robert Gordon University - Aberdeen, Scotland. United Kingdom

Bachelor of Science: Public Administration And Studies, 07/2006
University of Calabar - Calabar, Nigeria

Resume Overview

Companies Worked For:

Cylex Fliud Power
Cylex Fluid Power
Skyebank Plc

School Attended

Robert Gordon University
University of Calabar

Job Titles Held:

Business Relationship Manager
Procurement Office/Buyer Specialist
Relationship Banker/Customer Service Department Head

Degrees

Master of Science : Purchasing And Supply Chain Management , 09/2013
Bachelor of Science : Public Administration And Studies , 07/2006

Business Relationship Manager Resume Example

Resume Score: 80%

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